Windows update - KB5000802 BSOD

I am a user who recently updated to the above update and since doing so had issues with sound being disabled permanently and connection issues to both Windows Update and Microsoft Store. A partial reinstall and upgrade utility solved sound issues but not connection issues to Microsoft / Windows update services.

Copied from another MS Forum:

Try using the MCT, instead of WU. https://www.microsoft.com/en-ca/software-download/windows10
Because the updates are not completing... you should be @ 19042.867. Maybe you tried this already, but also >Settings > Windows Update > Troubleshoot & run the trouble shooter for Updates.

Report back, please.

BTW, I also write in the MS Answers Forum.

Cheers,
Drew![](https://learn-attachment.microsoft.com/api/attachments/c023a176-6690-43dd-bdbb-eadef4367b1d?platform=QnA

If this helps Microsoft to fix issues, It seems like Blue Screen of Death happens to Konica/Kyocera printers so far our network noticed

Most of our printers are HP, which does not have this issue

This link does not work now: I don't know why Microsoft deleted this show/hide options for Windows update

http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Why has Microsoft not pulled this update????   This it taking too much time for us to keep uninstalling it!

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

• Visio 365, when the user loads up a file and selects "File"
• when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

It started happening on Windows 10 computers using the Zebra ZD410.

I’ve uninstalled KBs 5000808 and 5000908, to fix the issue.