Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-12T00:51:30+00:00

    If you'd like to give it a try, I provided some steps that might be able to help on this thread - Bluescreen of death and restarts after KB5000802 - Microsoft Community

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  2. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-12T06:44:05+00:00

    If you'd like to give it a try, I provided some steps that might be able to help on this thread - Bluescreen of death and restarts after KB5000802 - Microsoft Community

    Direct link to post by MS employee Christopher Leung [Windows]: Bluescreen of death and restarts after KB5000802 (Christopher Leung [Windows] Replied on March 11, 2021)

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  3. Drew - 810 Reputation points
    2021-03-12T07:17:48+00:00

    No. One can delay or "Pause" them for up to 2 weeks, but not refuse or block them.

    Cheers,
    Drew![](https://learn-attachment.microsoft.com/api/attachments/6231dba9-3f38-472f-bd55-02b0d623cca6?platform=QnA

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  4. Anonymous
    2021-03-12T08:08:07+00:00

    We have around 50 computers and mostly Kyocera printers. The KB5000802 update installed on about a quarter of the compuyers so far, caused BSOD crashes not only when printing (even the  printing of a test page caused the same effect) but also occasionally when launching two in-house Firebird based apps. Uninstalling the update was only a temporary solution since it insisted on reinstalling immediately. I had to postpone all updates for the maximum amount of time available, 35 days, I think.

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  5. Anonymous
    2021-03-12T12:17:36+00:00

    We have around 50 computers and mostly Kyocera printers. The KB5000802 update installed on about a quarter of the compuyers so far, caused BSOD crashes not only when printing (even the  printing of a test page caused the same effect) but also occasionally when launching two in-house Firebird based apps. Uninstalling the update was only a temporary solution since it insisted on reinstalling immediately. I had to postpone all updates for the maximum amount of time available, 35 days, I think.

    I paused our updates in Endpoint Manager and it still installed. I may have to disable Windows update all together.

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