Windows update - KB5000802 BSOD
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Anonymous
Split from this thread.
09 March 2021 - Windows update - KB5000802
We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:
I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.
win32kfull.sys
win32kbase.sys
ntoskrnl.exe
So far the trigger to the BSOD with the current Windows update version has been:
- Visio 365, when the user loads up a file and selects "File"
- when a user tries to print something and it tries to load the print preview window
Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates
If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.
Thanks.
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2021-03-10T14:46:49+00:00 There are comments in the update description regarding printing, check the 2004 section. It also tells you how to uninstall the LCU and SSU, which came with the update..
March 9, 2021—KB5000802 (OS Builds 19041.867 and 19042.867) (microsoft.com)
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JuliaMarvin 22,530 Reputation points Volunteer Moderator2021-03-10T18:58:04+00:00 > also see this **** post with a possible fix for Kyocera printers
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Sumit 44,316 Reputation points Volunteer Moderator2021-03-11T05:52:05+00:00 From the support page:
After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. We are presently investigating and will provide an update when more information is available. -
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Drew - 810 Reputation points2021-03-11T09:02:34+00:00 I may be wrong but I believe this was corrected in a later Flight.
Cheers,