Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-04-06T14:33:13+00:00

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  2. Anonymous
    2021-04-06T14:47:49+00:00

    we had 3 machines that wouldn't take the KB5001649 patch. They were all on the older version of windows 10. Once i updated them to the 20H2 version they were able to print ok. If a problem persists after the 20H2 update, then also try the KB5001649 patch. One other machine of ours needed the 20H2 update and the patch together.

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  3. Anonymous
    2021-04-06T15:08:31+00:00

    This is super frustrating! I am unable to install KB5000842 and keep getting error 0x800f0831.

    Does anyone know how to resolve this? I have tried manually downloading and installing the update, I've tried running the Windows Update Troubleshooter and rebooted over a dozen times trying to get this to work and nothing is working.

    All the responses I've read in this thread direct you to other patches (different Build versions) that are not for my Windows version. If someone can point me to where I can get a patch or fix this problem I would greatly appreciate it!

    Windows 10 version 20H2 OS Build 19042.867

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  4. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-04-06T15:17:30+00:00

    This is super frustrating! I am unable to install KB5000842 and keep getting error 0x800f0831.

    Does anyone know how to resolve this? I have tried manually downloading and installing the update, I've tried running the Windows Update Troubleshooter and rebooted over a dozen times trying to get this to work and nothing is working.

    All the responses I've read in this thread direct you to other patches (different Build versions) that are not for my Windows version. If someone can point me to where I can get a patch or fix this problem I would greatly appreciate it!

    Windows 10 version 20H2 OS Build 19042.867

    - 

    > March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band 

    To get the standalone package for this update, go to the Microsoft Update Catalog website.

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  5. Anonymous
    2021-04-06T15:30:15+00:00

    Thanks - yes I know where to get them. The issue is that none of the updates I install are successful.  KB5001567 which says it's the out of band update for my build, will not install. Nor will the KB5000802 update. So for now, until Microsoft fixes this, I am apparently S-O-L.

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