Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-20T16:23:11+00:00

    I'd like to add that I was experiencing a BSOD APC INDEX MISMATCH whenever I tried to open Wordpad.

    I have uninstalled the update and reinstalled wordpad, and now it works again.

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  2. Anonymous
    2021-04-01T16:48:59+00:00

    Ran into this problem and finally discovered solutions . Every time we tried to print we would get the Blue Screen of Death and our machines would crash. If you can get your machine onto Windows 10 Version 20H2 then that will take care of the KB5000802 on its own. If you have an older version of Windows 10 and can't get onto version 20H2 then install patch KB5001649. This will take care of the printing issues related to the KB5000802 issues.

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  3. Anonymous
    2021-04-06T13:34:29+00:00

    Hi,

    I have the same crash BSOD when saving an Adobe Illustrator file. Uninstalling the update works.

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  4. Anonymous
    2021-04-06T13:49:16+00:00

    Problem with uninstalling the update is that Microsoft will continually try to reinstall it. So then you are constantly uninstalling the update. Windows 10 version 20H2 will take care of it, or manually install the patch...KB5001649

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  5. Anonymous
    2021-04-06T14:24:49+00:00

    Hello there... I know about the annoying re-installs. When you say 20H2 will "take care of it"... what does that mean? Are you saying Microsoft fixed the Kyocera flaw? Or are you saying KB5001649 is the *repaired* patch?

    Thanks

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