Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-19T11:49:56+00:00

    I have my fingers crossed that someone will resolve this soon. I've been trying for ages to unsubscribe from this.

    Thank you Ṣmeed for your suggestions that I move my thread to CPC and to also report the problem in the Performance Issues thread.

    To all those affected by this problem, I wish you well. 

    PS I'm NOT clicking the "Notify me" box below***. In theory, I shouldn't receive any more notification emails, should I!

    *** when I drafted this.

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  2. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-19T11:59:11+00:00

    >https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20H2#1573msgdesc****

    Updating via Windows Update will throw an error.

    Best to do the manual download/install from here:https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649****

    Let it do its thing. When it's finished installing, you will be asked to restart.

    ResolvedKB5001649 OS Build 19042.867 <br>KB5000802 <br>2021-03-09 Resolved: 2021-03-18, 19:00 PT <br>Opened: 2021-03-18, 17:25 PT
    After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:<ul><li><p>Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.</p></li><li><p>Table lines might be missing. Other alignment or formatting issues might also be present.</p></li><li><p>Printing from some apps or to some printers might result in a blank page or label.</p></li></ul>Affected platforms:<ul><li><p>Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1</p></li><li><p>Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2</p></li></ul>Resolution: This issue was resolved in the out-of-band update KB5001649. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001649 and might need to also select Download and Install. For instructions on how to Check for updates, please see Update Windows 10. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions.Note KB5001649 is cumulative and addresses both the issue above and the issue addressed in the March 15, 2021 out-of-band release for the APC_INDEX_MISMATCH error with a blue screen.

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  3. Anonymous
    2021-03-19T15:50:24+00:00

    I re-enabled our domain GPO to allow auto updates, then manually imported KB5001649 into WSUS and set a deadline for today. WSUS has over 1600 clients to update, so hopefully we will be good to go by Monday morning.  Thanks @Smeed for the information you provided.  

    -chris

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  4. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-19T15:59:14+00:00

    You're welcome, Chris.

    Have a good weekend :)

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  5. Anonymous
    2021-03-19T17:00:23+00:00

    I have a different issue with KB5000802.

    BSOD - DPC_WATCHDOG_VIOLATION on boot, can't get into Windows normally except in Safe Mode. In Safe Mode if I roll back the update it boots fine.

    Software:

    OS Name: Microsoft Windows 10 Pro

    Version: 10.0.19042 Build 19042

    Hardware:

    Processor: AMD Ryzen 5 5600X 6-Core Processor, 3701 Mhz, 6 Core(s), 12 Logical Processor(s)

    Memory: G.Skill 64GB DDR4-3200

    BaseBoard: Manufacturer ASUSTeK COMPUTER INC.

    BaseBoard: Product PRIME X570-PRO

    NVMe SSD: Samsung 980 Pro

    RAID: HighPoint SSD 7202 - 2x Samsung 970 Evo Plus in RAID 1 Mirror

    GPU: NVIDIA RTX 3070 Founders Edition

    Please please fix this issue!

    Thank you

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