Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

96 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-15T20:55:06+00:00

    What is the KB number for the fix? Thanks.

    Was this answer helpful?

    0 comments
  2. JuliaMarvin 22,615 Reputation points Volunteer Moderator
    2021-03-15T22:18:27+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-15T23:07:33+00:00

    KB5001567 just came out, you may need to do a manual check for updates..

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-16T03:44:18+00:00

    I did not have the BSOD problem but KB5000802 did cause printing issues with some (not all) of my printers.

    The problem I was having was whenever I opened a picture (.jpg, .png, .gif, ...etc.) using Windows Photo Viewer and then tried to print the picture, the printed page had a wide blank stipe down the center of the page. I would get about an inch down the left side of the page and about two inches down the right side of the page but everything in between would be blank. Basically 90% of the picture would not print.

    So far it seems to be limited to the Windows Photo Viewer app and only my HP printer and the Adobe Print To PDF printer.

    If I print using the Microsoft Print To PDF printer or the Microsoft XPS Document Writer, or the OneNote for Windows 10 printers they all print jus fine.

    If I open the pictures with any other app they print just fine.

    KB5001567 is supposed to be the FIX for KB5000802 but after installing it I still have the same problem.

    The only way I have been able to fix the problem is to uninstall KB5000802

    Was this answer helpful?

    0 comments
  5. JuliaMarvin 22,615 Reputation points Volunteer Moderator
    2021-03-16T05:34:32+00:00

    I did not have the BSOD problem but KB5000802 did cause printing issues with some (not all) of my printers.

    <snip>

    KB5001567 is supposed to be the FIX for KB5000802 but after installing it I still have the same problem.

    The only way I have been able to fix the problem is to uninstall KB5000802

    - 

    MS says: "We recommend you only install this update if you are affected by this issue."

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#1572

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments