Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-10T04:10:27+00:00

    Any 3rd party anti virus, security, cleanup programs EVER installed on the computer?

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  2. Anonymous
    2021-03-10T04:32:00+00:00

    No, we only use Windows Virus and Threat protection. No cleanup programs installed.

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  3. Drew - 810 Reputation points
    2021-03-10T04:34:38+00:00

    For myself, I have absolutely no issues from, with or since this KB successfully installed today, March 9th. Although, for me, the same can be said for all such Updates & KBs.

    Cheers,
    Drew![](https://learn-attachment.microsoft.com/api/attachments/f51cef15-7e80-4c73-95b6-2328a10165ca?platform=QnA

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  4. Drew - 810 Reputation points
    2021-03-10T04:45:22+00:00

    1st of all, you can > View Updates & uninstall it.

    Are you seeing the following? 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED

    IF SO, close the error message and install the last standalone SSU (KB4598481) before installing this LCU. You will not need to install this SSU (KB4598481) again for future updates. 

    Then or next, look for KB5000802, again

    ( I needed a minute to do some investigating)

    Cheers,
    Drew![Image](https://learn-attachment.microsoft.com/api/attachments/f069a5ed-3951-463c-a1c0-af96c2b49886?platform=QnA Please, mark as Helpful or Answer, if applicable

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  5. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-10T13:05:07+00:00

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