Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-17T07:51:16+00:00

    Is this fixed yet?  When printing to Kyocera printers only Windows crashes, BSD.

    - 

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center 

    Thank you, this has appeared to fix the KB:5000802 issue with printing to the Konica Minolta ECOSYS M3145idn printer!

    - 

    @  IRISHTER

    Glad to hear that your priniting issue got fixed!  

    @ everyone who still has printing problems

     I suggest reading: Windows 10: Still printing issues after update installation (March 2021) | Born's Tech and Windows World

    as well as this](https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87 "https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87") post by moderator  [GBorn .

    That thread got escalated to get the attention of MS. 

    You might want to subscribe and/or post to that thread....

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  2. Anonymous
    2021-03-17T04:36:29+00:00

    I received a reply back stating there is a procedure to fix the Kyocera blue screen... the poster states it "addresses" on model of printer. At least 5 customers are having problems with several different models screeching for current to one that is over 10 years old. I will try the fix on all the different variations ...

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  3. Anonymous
    2021-03-17T02:21:12+00:00

    Is this fixed yet?  When printing to Kyocera printers only Windows crashes, BSD.

    - 

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center 

    Thank you, this has appeared to fix the KB:5000802 issue with printing to the Konica Minolta ECOSYS M3145idn printer!

    Was this answer helpful?

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  4. Anonymous
    2021-03-16T18:39:30+00:00

    So they break something, then rerelease it few couple days later with differences aka no fix? WTH? Bad enough Windows 10 is more an information gathering marketing platform now than a n operating system. Broke it, then no real fix. No @&#!%^ excuse.

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  5. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-16T16:03:11+00:00

    Is this fixed yet?  When printing to Kyocera printers only Windows crashes, BSD.

    - 

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center 

    Message Date
    Out-of-band update to address an error when attempting to print to certain printers <br><br>Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using certain Type 3 printer drivers, which might receive an error with a blue screen when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog.We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:<ul><li><p>Windows 10, version 20H2 and Windows Server, version 20H2 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 2004 and Windows Server, version 2004 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 1909 and Windows Server, version 1909 (<a href="https://support.microsoft.com/help/5001566" target="_blank" rel="noreferrer nofollow">KB5001566</a>)</p></li><li><p>Windows 10, version 1809 and Windows Server 2019 (<a href="https://support.microsoft.com/help/5001568" target="_blank" rel="noreferrer nofollow">KB5001568</a>)</p></li><li><p>Windows 10, version 1803 (<a href="https://support.microsoft.com/help/5001565" target="_blank" rel="noreferrer nofollow">KB5001565</a>)</p></li></ul> March 15, 2021 <br>03:10 PM PT

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