Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

96 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-18T13:00:18+00:00

    Yes. I have both on at my office at the same time and it's much better now.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-18T12:52:19+00:00

    So to clarify, both KB5000802 and KB5001567 can both be applied at the same time, to fix the issues?  Or does KB5000802 need to be removed forever?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-18T12:28:08+00:00

    Uninstalling KB5000802 won't do  you any good because microsoft will just reinstall it the next day.

    You need to download KB5001567 and install it. This is the fix. It works for me. Thanks.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-18T06:58:24+00:00

    When uninstalling this kb5000802 update, getting error. kindly help me to solve this issue us urgent ly.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-17T14:02:52+00:00

    This looks to be fixed. I appreciate your help.

    Is there a wusa command that will pull this from the internet and install it? I need to push something out to several machines.

    Thanks again.

    Was this answer helpful?

    0 comments