Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-11T17:39:09+00:00

    Brian, since this update went to everybody, have you gotten any Blue Screen reports that might help?

    If you have that many of those printers, it would seem by now, Kyocera would have put out some type of situational announcement regarding this. I don't know what an APC_Index_Mismatch is but maybe you do.. I have seen comments about clearing out Printer Queues

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  2. Anonymous
    2021-03-11T17:33:36+00:00

    My clients are having the same issue. Removing the update fixes it. Does anyone know how to keep it from getting installed again in Windows 10? I used to know how to do it in Windows XP and 7, is that possible in Windows 10?

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  3. Drew - 810 Reputation points
    2021-03-11T17:22:25+00:00

    Brian,

    But, of course, you are not depending on or replying on beta Builds, only. One can reckon your environment & printers are ok with your regular Win10s.

    Ok, 'smeed'... which is why I wasn't certain. But, fair enough, no worries.

    Cheers,
    Drew![](https://learn-attachment.microsoft.com/api/attachments/f3e77717-761a-4e5a-a48d-3da7406d4883?platform=QnA

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  4. Anonymous
    2021-03-11T15:26:08+00:00

    This is reeking havoc in our environment. We have mostly Kyocera printers and over 100 remote locations. If you uninstall the update it pops back up the next day.

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  5. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-11T11:12:33+00:00

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