Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-13T14:53:57+00:00

    Though I am not seeing the BSOD, but, my HP 2520HC printer has gone crazy after this update. Nothing is getting printed fully, and all are partial prints. When I try to print an image by right-clicking on the image in explorer, going to the print option in the popup menu, I get partial prints. Moreover, this update does not give me an uninstall option. Doesn't Microsoft test its updates before rolling out?

    I heavily depend on printing requirements for my work and I am screwed. The update is:

    Security Update for Microsoft Windows (KB5000802)

    Servicing Stack 10.0.19041.860

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  2. Sumit 44,316 Reputation points Volunteer Moderator
    2021-03-13T03:06:48+00:00

    We have uninstalled the update and it keeps getting reinstalled to those users every day. Suggestions?

    Pause the updates. Pro allows 7-35 days, while Home allows only 7 AFAIK.

    Pause Updates or Resume Updates for Windows Update in Windows 10 | Tutorials (tenforums.com)

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  3. Anonymous
    2021-03-12T22:05:32+00:00

    We have uninstalled the update and it keeps getting reinstalled to those users every day. Suggestions?

    PowerShell: Hide-WUUpdate -KBArticleID KB_Number

    MS also has a Fixit you can download to hide a specific update Hide Windows Updates or driver updates (microsoft.com).

    Or you can use a third party tool called Windows Update Minitool to hide specific updates https://www.majorgeeks.com/files/details/windows_update_minitool.html

    The download link on the page that you have provided people to download the hide windows updates troubleshooter, has not been a valid link for several months, giving a 404 error. Complaints have been made to Microsoft about this, but they have so far failed to fix the download link.

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  4. Anonymous
    2021-03-12T19:24:48+00:00

    I attempted to uninstall and got an error message that it couldn't uninstall. UGH!

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  5. Anonymous
    2021-03-12T18:26:24+00:00

    We have uninstalled the update and it keeps getting reinstalled to those users every day. Suggestions?

    PowerShell: Hide-WUUpdate -KBArticleID KB_Number

    MS also has a Fixit you can download to hide a specific update Hide Windows Updates or driver updates (microsoft.com).

    Or you can use a third party tool called Windows Update Minitool to hide specific updates https://www.majorgeeks.com/files/details/windows_update_minitool.html

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