Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. JuliaMarvin 22,615 Reputation points Volunteer Moderator
    2021-03-15T14:41:36+00:00

    Why has Microsoft not pulled this update???? 

    I guess because a lot of people do not have any problems with this update...

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  2. Anonymous
    2021-03-15T13:36:18+00:00

    Split from this thread.

    09 March 2021 - Windows update - KB5000802

    We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

    Image

    I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

    win32kfull.sys

    win32kbase.sys

    ntoskrnl.exe

    So far the trigger to the BSOD with the current Windows update version has been:

    • Visio 365, when the user loads up a file and selects "File"
    • when a user tries to print something and it tries to load the print preview window

    Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

    If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

    Thanks.

    It started happening on Windows 10 computers using the Zebra ZD410.

    I’ve uninstalled KBs 5000808 and 5000908, to fix the issue.

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  3. Anonymous
    2021-03-15T13:05:05+00:00

    Why has Microsoft not pulled this update????   This it taking too much time for us to keep uninstalling it!

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  4. Anonymous
    2021-03-15T12:22:37+00:00

    If this helps Microsoft to fix issues, It seems like Blue Screen of Death happens to Konica/Kyocera printers so far our network noticed

    Most of our printers are HP, which does not have this issue

    This link does not work now: I don't know why Microsoft deleted this show/hide options for Windows update

    http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

    404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

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  5. Drew - 810 Reputation points
    2021-03-15T04:51:13+00:00

    Copied from another MS Forum:

    Try using the MCT, instead of WU. https://www.microsoft.com/en-ca/software-download/windows10
    Because the updates are not completing... you should be @ 19042.867. Maybe you tried this already, but also >Settings > Windows Update > Troubleshoot & run the trouble shooter for Updates.

    Report back, please.

    BTW, I also write in the MS Answers Forum.

    Cheers,
    Drew![](https://learn-attachment.microsoft.com/api/attachments/c023a176-6690-43dd-bdbb-eadef4367b1d?platform=QnA

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