Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-04-06T16:50:17+00:00

    I did. It also did not install.

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  2. Anonymous
    2021-04-06T16:37:08+00:00

    Did you try KB5001649?

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  3. Anonymous
    2021-04-06T16:29:31+00:00

    Thank you but I am already on version 20H2 build 19042.867, however, KB5000842, which is listed as the 20H2 "optional quality update", will not install on my machine. It installs to about 20% then jumps to "100%" but doesn't actually install and when I go back to Windows Update it says error code 0x800f0831.
    Additionally, KB5001649 will also not install on my PC.

    I am completely blocked from fixing this problem because I cannot update. 😡 So I guess I just can't print anything until MS gets with the program, no pun intended.

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  4. Anonymous
    2021-04-06T15:55:59+00:00

    Update to the 20H2 version of Windows 10. That should take care of the KB5000802 error. In some instances we've had to do that and also install the patch KB5001649 which was created specifically for the KB5000802 printing error.

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  5. Anonymous
    2021-04-06T15:52:59+00:00

    KB5001649 is the patch that worked for us which was created specifically for the KB5000802 errors. For some machines we had to upgrade to the 20H2 version of windows 10 first, then 1649.

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