Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-15T16:22:55+00:00

    Does anyone know when Microsoft is going to fix this issue or remove this update (kb5000802) from its data base of updates. I manage 350 work stations and to uninstall or and pause this update for 30 days. Will get frustrating every 30 days. Thanks for any information 

    MS said on March 12, 2021: "We are working on a resolution and estimate a solution will be available in the coming week."

    > https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc

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  2. Sumit 44,316 Reputation points Volunteer Moderator
    2021-03-15T16:22:09+00:00

    Does anyone know when Microsoft is going to fix this issue or remove this update (kb5000802) from its data base of updates. I manage 350 work stations and to uninstall or and pause this update for 30 days. Will get frustrating every 30 days. Thanks for any information 

    Hi,

    The release health says a solution for this(maybe an out-of-band update/replacement) should be available by this week. So I advise keeping updates paused for 7 days.

    Windows 10, version 20H2 and Windows Server, version 20H2 | Microsoft Docs

    ***Next steps:***We are working on a resolution and estimate a solution will be available in the coming week.

    (Info updated last week/Friday)

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  3. Anonymous
    2021-03-15T16:12:51+00:00

    Does anyone know when Microsoft is going to fix this issue or remove this update (kb5000802) from its data base of updates. I manage 350 work stations and to uninstall or and pause this update for 30 days. Will get frustrating every 30 days. Thanks for any information

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  4. Anonymous
    2021-03-15T15:34:53+00:00

    So far we have between 30 and 40 PC's that are doing this.  I declined the update on our WSUS Server, but that's only temporary.  Microsoft, please fix this ASAP..

    Thanks..

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  5. Anonymous
    2021-03-15T13:05:05+00:00

    Why has Microsoft not pulled this update????   This it taking too much time for us to keep uninstalling it!

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