What is the KB number for the fix? Thanks.
Windows update - KB5000802 BSOD
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Anonymous
Split from this thread.
09 March 2021 - Windows update - KB5000802
We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:
I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.
win32kfull.sys
win32kbase.sys
ntoskrnl.exe
So far the trigger to the BSOD with the current Windows update version has been:
- Visio 365, when the user loads up a file and selects "File"
- when a user tries to print something and it tries to load the print preview window
Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates
If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.
Thanks.
Windows for home | Windows 10 | Windows update
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Anonymous
2021-03-15T20:55:06+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 34%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Drew - 810 Reputation points2021-03-15T20:19:06+00:00 I believe there were KBs released to fix this. Check into it. I wasn't affected by, but think I read this is the case. Would think, once the fixes are in (if I'm right about them), can go back to Auto-Update.
Cheers,
Drew![](https://learn-attachment.microsoft.com/api/attachments/73857d80-a7a5-471e-beff-3610cd84da01?platform=QnA -
Anonymous
2021-03-15T19:06:40+00:00 Current Microsoft fix action is to rollback the update and modify group policy set to not auto update. That's not a solution in my book.
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Drew - 810 Reputation points
2021-03-15T17:43:53+00:00 Fixes have been released for it.
Yes, that is correct. I was not affected nor were most Folks. There had to be some certain very specific things involved in an End User's environment for the problem to arise.
Cheers,
Drew![](https://learn-attachment.microsoft.com/api/attachments/5b544a6e-da59-4fc7-b9f1-4781100ffe8c?platform=QnA -
Anonymous
2021-03-15T17:40:19+00:00 I have uninstall this and the next day the update brings it back. How can I prevent this from loading until Microsoft can fix the problem? Thank you.