Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-15T02:25:36+00:00

    I am a user who recently updated to the above update and since doing so had issues with sound being disabled permanently and connection issues to both Windows Update and Microsoft Store. A partial reinstall and upgrade utility solved sound issues but not connection issues to Microsoft / Windows update services.

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  2. Anonymous
    2021-03-14T22:41:23+00:00

    i recieve an error when try to install this CU update windows update error: (hp dv7 6150sp)

    0x8007000D
    0x8024200b from msu file

    In January it wont install KB4598242.

    i have a vpn program on the pc

    log:
    2021/03/14 12:45:01.2263832 7808  9072  WIL             *FAILED* [8007000D] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\helper\osdeploymenthelper.cpp, line = 637

    2021/03/14 12:45:01.2265949 7808  9072  WIL             *FAILED* [8007000D] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\installer\osinstaller.cpp, line = 1077

    2021/03/14 12:45:01.2302084 7808  9072  Handler         Install complete for update ID: 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1 Return code is 0x8007000D. Requires Reboot:No

    2021/03/14 12:45:01.2302122 7808  9072  Handler         Enter deployment handler NotifyResult

    2021/03/14 12:45:01.2303246 4920  6448  UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Update 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1 failure delegate invoked.

    2021/03/14 12:45:01.2305440 4920  5196  UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : NotifyClient (5196)(0) called for update id 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA, code = Update failed, percent complete = 100

    2021/03/14 12:45:01.2320576 7808  9072  Handler         Leave deployment handler NotifyResult

    2021/03/14 12:45:01.2320703 7808  9072  WIL             *FAILED* [8007000D] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\installer\osinstaller.cpp, line = 282

    2021/03/14 12:45:01.2320754 7808  9072  Handler         *FAILED* [8007000D] Leave deployment handler Install

    2021/03/14 12:45:01.2320792 7808  9072  WIL             *FAILED* [8007000D] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\handler\uhosdeployment.cpp, line = 498

    2021/03/14 12:45:01.5143112 4384  8148  Agent           LogHistory called. idUpdate={08447522-C6AD-40F8-A8DA-B1F9DC1D31EA}.1, resultMapped=8007000D, resultUnMapped=0

    2021/03/14 12:45:01.5167418 4384  8148  Agent           WU client logged Install deloyment history, caller = MoUpdateOrchestrator, update 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1, classification 0FA1201D-4330-4FA8-8AE9-B877473B6441

    2021/03/14 12:45:01.5170233 4920  5196  WIL             *FAILED* [80070002] file = onecore\enduser\windowsupdate\client\comapi\deploymentjobhost.cpp, line = 1472

    2021/03/14 12:45:01.5170284 4920  5196  WIL             *FAILED* [80070002] file = onecore\enduser\windowsupdate\client\comapi\deploymentjobhost.cpp, line = 1075

    2021/03/14 12:45:01.5170410 4920  5196  ComApi          Deployment callback complete for UpdateID = 08447522-c6ad-40f8-a8da-b1f9dc1d31ea, callback code = 8, CallbackInfo cookie length = 0

    2021/03/14 12:45:01.6402094 4920  10384 WIL             *FAILED* [80070002] file = onecore\enduser\windowsupdate\client\comapi\deploymentjobhost.cpp, line = 1472

    2021/03/14 12:45:01.6402144 4920  10384 WIL             *FAILED* [80070002] file = onecore\enduser\windowsupdate\client\comapi\deploymentjobhost.cpp, line = 1147

    2021/03/14 12:45:01.6467234 4920  10384 UDP             Mutex will be closed.  index = 0, HANDLE = 0x00000794

    2021/03/14 12:45:01.6467467 4920  10384 UDP             *FAILED* [8007000D] Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Top level update id 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1, bundled update id 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1

    2021/03/14 12:45:01.6467522 4920  10384 UDP             *FAILED* [8007000D] Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Top level update id 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1

    2021/03/14 12:45:01.6467576 4920  10384 UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Update 08447522-C6AD-40F8-A8DA-B1F9DC1D31EA.1 failure delegate invoked.

    2021/03/14 12:45:01.6565311 4920  10384 UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Job complete delegate invoked.

    2021/03/14 12:45:01.6565561 4920  10384 UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : Ending Installing updates, CallerId = MoUpdateOrchestrator, Exit code = 0x00000000

    2021/03/14 12:45:01.6567526 4920  13568 UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : NotifyClient (13568)(0) called with Deployment callback code = Job complete, reboot status = no reboot

    2021/03/14 12:45:01.6567673 4920  13568 ComApi           Install ClientId = MoUpdateOrchestrator

    2021/03/14 12:45:01.6567718 4920  13568 ComApi          Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0

    2021/03/14 12:45:01.6567733 4920  10744 UDP             Deployment job Id 1863C2EF-7A20-4498-BAB7-10DF3E724415 : WaitForEnd invoked for deployment job. Beginning the wait now!

    2021/03/14 12:45:01.6568517 4920  13568 ComApi          Reboot required = False

    2021/03/14 12:45:01.6568544 4920  13568 ComApi          Call error code = 0x80240022

    2021/03/14 12:45:01.6568564 4920  13568 ComApi          * END *   Install ClientId = MoUpdateOrchestrator

    any info?

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  3. Anonymous
    2021-03-14T21:26:36+00:00

    Hide Windows Updates or driver updates (microsoft.com) -> Download link "Download the "Show or hide updates" troubleshooter package now."  file directory not found.

    In my case the Update will not install but on reboot will try to install with "We couldn't complete the update. Undoing changes, Don't turn off your computer" A VERY LONG PROCESS over and over again.

    • Did the normal SFC scan, DISM Scanhealth and Restorehealth
    • Troubleshooter for Windows Updates -> no change
    • Other Updates are Updating just fine
    • The Update is not installed and it is still giving me problems with the force updates

    KB5000802 will not install and very little information for me to know why not from Windows. Nothing really gives me clues with my limited understanding what is causing the issue.

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  4. Sumit 44,316 Reputation points Volunteer Moderator
    2021-03-13T03:06:48+00:00

    We have uninstalled the update and it keeps getting reinstalled to those users every day. Suggestions?

    Pause the updates. Pro allows 7-35 days, while Home allows only 7 AFAIK.

    Pause Updates or Resume Updates for Windows Update in Windows 10 | Tutorials (tenforums.com)

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  5. Anonymous
    2021-03-12T22:05:32+00:00

    We have uninstalled the update and it keeps getting reinstalled to those users every day. Suggestions?

    PowerShell: Hide-WUUpdate -KBArticleID KB_Number

    MS also has a Fixit you can download to hide a specific update Hide Windows Updates or driver updates (microsoft.com).

    Or you can use a third party tool called Windows Update Minitool to hide specific updates https://www.majorgeeks.com/files/details/windows_update_minitool.html

    The download link on the page that you have provided people to download the hide windows updates troubleshooter, has not been a valid link for several months, giving a 404 error. Complaints have been made to Microsoft about this, but they have so far failed to fix the download link.

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