Laptop screen going black randomly.

Anonymous
2021-02-24T06:36:07+00:00

My laptop screen is going black randomly but it stays on and the only way I can fix that is by a hard reset. I've noticed that when my pc is very loaded (for example a heavy game like Fortnite/GTAV) no problem happens, but when I do a simple task like browsing the web it freezes. Hope that was clear enough.

!UPDATE: I managed to fix the issue! Turns out it wasn't a display/gpu/driver problem - it was a  cpu problem. I was looking at my usage % at task manager and then I realised that my cpu was running at a too high clock speed. The base speed should've been 2.90 ghz and boost clock should've been 4.20 ghz. But instead what happened was that my CPU was running from 3.4 ghz to 4.25 ghz on idle on desktop, and when I do something like browsing the web it goes to a frequency it cannot handle so it crashes. The way I fixed it was by turning "Power Saver" option in power options (in control panel).

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2021-03-02T19:26:06+00:00

The random black screen and freezing issue has been solved by others by updating SSD firmware, or a BIOS update so check for those now on their manufacturer's web site.

Other possible fixes to try here:

Troubleshoot freezing Issues with your computer - Your Windows Guide

https://windowsreport.com/windows-8-freezes-sol... (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

https://www.tenforums.com/performance-maintenan...

https://www.easeus.com/computer-instruction/fix...

https://forums.tomshardware.com/threads/pc-goes...

https://www.nvidia.com/en-us/geforce/forums/gef...

How to fix black screen problems on Windows 10 | Windows Central

https://www.techspot.com/community/topics/windo...

https://www.bleepingcomputer.com/forums/t/61562...

How to Fix a Black Screen After Updating Windows 10

Fix: Windows 10 Black Screen problems (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

Troubleshoot black screen or blank screen errors - Windows Help

How to fix a black screen with cursor in Windows 10 (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

Fix: Black Screen with Cursor Windows 10 - Appuals.com (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

https://www.youtube.com/watch?v=yw2pX9Umb3Y

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  1. Nikolino 2,205 Reputation points
    2021-02-28T12:42:26+00:00

    If I may add, with everyone's permission.

    Do a Raparaut check before reformatting or changing the hard drive.

    How to run CHKDSK from the command prompt

    Run an administrative command prompt in Windows 10.

    Or right mouse button on "Start" Press (Windows window is at the bottom left)

    A new menu appears

    Select "Windows PowerShell (Administrator)" with the right mouse button.

    cmd window appears

    cd .. and press Enter until you arrive at drive C: (left).

    Then the command "chkdsk C: / F" (copy without quotation marks) and press Enter.

    The text appears "CHKDSK cannot be executed because the volume is from someone else appears

    Process is used. Should this volume be checked when

    The next time the system is started? (Y / N) "

    Press Y and reboot.

    When you restart, the system will automatically go through all check and repair steps for the hard drive.

    It's lighter than it looks ... and cheaper than a new hard drive.

    Thank you for your patience and time.

    Nikolino

    I know I don't know anything (Socrates)

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  2. Anonymous
    2021-02-28T12:15:50+00:00

    Prime95 results:

    Compare your results to other computers at http://www.mersenne.org/report\_benchmarks

    AMD Ryzen 7 4800H with Radeon Graphics

    CPU speed: 4118.25 MHz, 8 hyperthreaded cores

    CPU features: 3DNow! Prefetch, SSE, SSE2, SSE4, AVX, AVX2, FMA

    L1 cache size: 8x32 KB, L2 cache size: 8x512 KB, L3 cache size: 2x4 MB

    L1 cache line size: 64 bytes, L2 cache line size: 64 bytes

    Machine topology as determined by hwloc library:

    Machine#0 (total=13379504KB, Backend=Windows, hwlocVersion=2.2.0, ProcessName=prime95.exe)

    Package (total=13379504KB, CPUVendor=AuthenticAMD, CPUFamilyNumber=23, CPUModelNumber=96, CPUModel="AMD Ryzen 7 4800H with Radeon Graphics ", CPUStepping=1)

    L3 (size=4096KB, linesize=64, ways=16, Inclusive=0)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x00000003)

        PU#0 (cpuset: 0x00000001)

        PU#1 (cpuset: 0x00000002)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x0000000c)

        PU#2 (cpuset: 0x00000004)

        PU#3 (cpuset: 0x00000008)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x00000030)

        PU#4 (cpuset: 0x00000010)

        PU#5 (cpuset: 0x00000020)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x000000c0)

        PU#6 (cpuset: 0x00000040)

        PU#7 (cpuset: 0x00000080)

L3 (size=4096KB, linesize=64, ways=16, Inclusive=0)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x00000300)

        PU#8 (cpuset: 0x00000100)

        PU#9 (cpuset: 0x00000200)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x00000c00)

        PU#10 (cpuset: 0x00000400)

        PU#11 (cpuset: 0x00000800)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x00003000)

        PU#12 (cpuset: 0x00001000)

        PU#13 (cpuset: 0x00002000)

  L2 (size=512KB, linesize=64, ways=8, Inclusive=1)

    L1d (size=32KB, linesize=64, ways=8, Inclusive=0)

      Core (cpuset: 0x0000c000)

        PU#14 (cpuset: 0x00004000)

        PU#15 (cpuset: 0x00008000)

    Prime95 64-bit version 30.3, RdtscTiming=1

    Timings for 2048K FFT length (8 cores, 1 worker): 2.79 ms. Throughput: 357.95 iter/sec.

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  3. Anonymous
    2021-02-28T12:01:15+00:00

    I completed the disk check. It said "Checking and fixing C drive - 100%"

    I also recently started to get "SYSTEM_SERVICE_EXCEPTION" sometimes, but not as often as blackscreens or screen freezing.

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  4. Anonymous
    2021-02-28T00:05:19+00:00

    I'd do one other diagnostics before replacing the drive.

    What were the results of the Disk Check?

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