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Hello
I face again an issue on my desktop since Windows 10 20H2 update. Stuttering twice per second : mouse move is blocked for an instant, video and sound stutter constantly. Computer not usable anymore except for basic functions.
I tried many things , including updating drivers , removing almost all old software, clean restart etc... following advices from other threads. Task manager "processus" tab shows it comes from high level of "system interrupt" ("Interruptions systeme" in French) .I could not determine the root cause.
Note also stutter disappear completely after rollback to Windows 10 previous version. However staying in previous Windows 10 version is not sustainable : we are currently forced to update .
Note that stutters is still present after safe boot restart.
Eventually I got rid of the stutter temporarily (comes again every few minutes instead of twice per second) after a SAFE BOOT restart (msconfig / start) followed immediately by a NORMAL RESTART . I do not dare to restart normally again, so I use the "sleep" (mise en veille in French) mode at night to keep it workable.
PLEASE MICROSOFT do your upmost to deliver fix ! Do you have another suggestion ?
Best regards to all
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I found the same problem right after the update KB4589212. Not sure if this is the sole source of the issue. In any event, I disabled the CD/DVD drive and the problem disappeared. Re-enable CD/DVD still working - this happened more than once - as I purged the system trying to find the hiccup. Also noted a marked slow down of the system - editing e-mail...writing this note, etc...
Kind regards,
DBN
Hey Druid,
I created an account just to thank you.
After I updated to 20H2, my company has been stuttering non stop and cant even do the bare minimum stuff without feeling frustrated.
Went through weeks of guide and advice on how to solve it but it did not work. Until I chance upon your answer. I was like thinking, how can a CD/DVD drive be affecting the whole computer, i was like what the hell what do i have to lose. the instant I disabled the drive, the whole com was back to normal.
Thank you so much! I was almost contemplating to do a fresh boot or even purchasing a new computer.
Regards.
Hi,
Thanks for the hint - it seems that drivers are creating a problem here and there. In my system, the one you mention doesn't apply but is likely to in other systems.
Again - thank you - more hints and feedback helps us all.
Kind regards,
DBN
Good to point out that one supplier of Motherboard namely Asus Z87 variants, is not taken correctly into account by the latest updates of Windows 10.
@ MICROSOFT SUPPORT : can you escalate this in order to have it fixed within next update ? This would be great. Thanks in advance.
Hi,
Wow - that would be great. My system uses the P8Z77-Vpro - it worked rather well until the 20H2 update - that didn't go well (it was nasty) and still suffering.
FYI- I did a re-install (system resent, keeping personal files). The process went rather smoothly and several drivers, etc., were purged. Alas, still have issues with system response - not the stuttering however. Was wondering if it could be Office 2016...but I don't really want to install Office 365 to test that...yet.
Keep up the good work - thank you one and all.
Kind regards.
DBN
