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Hello
I face again an issue on my desktop since Windows 10 20H2 update. Stuttering twice per second : mouse move is blocked for an instant, video and sound stutter constantly. Computer not usable anymore except for basic functions.
I tried many things , including updating drivers , removing almost all old software, clean restart etc... following advices from other threads. Task manager "processus" tab shows it comes from high level of "system interrupt" ("Interruptions systeme" in French) .I could not determine the root cause.
Note also stutter disappear completely after rollback to Windows 10 previous version. However staying in previous Windows 10 version is not sustainable : we are currently forced to update .
Note that stutters is still present after safe boot restart.
Eventually I got rid of the stutter temporarily (comes again every few minutes instead of twice per second) after a SAFE BOOT restart (msconfig / start) followed immediately by a NORMAL RESTART . I do not dare to restart normally again, so I use the "sleep" (mise en veille in French) mode at night to keep it workable.
PLEASE MICROSOFT do your upmost to deliver fix ! Do you have another suggestion ?
Best regards to all
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I found the same problem right after the update KB4589212. Not sure if this is the sole source of the issue. In any event, I disabled the CD/DVD drive and the problem disappeared. Re-enable CD/DVD still working - this happened more than once - as I purged the system trying to find the hiccup. Also noted a marked slow down of the system - editing e-mail...writing this note, etc...
Kind regards,
DBN
Hey Druid,
I created an account just to thank you.
After I updated to 20H2, my company has been stuttering non stop and cant even do the bare minimum stuff without feeling frustrated.
Went through weeks of guide and advice on how to solve it but it did not work. Until I chance upon your answer. I was like thinking, how can a CD/DVD drive be affecting the whole computer, i was like what the hell what do i have to lose. the instant I disabled the drive, the whole com was back to normal.
Thank you so much! I was almost contemplating to do a fresh boot or even purchasing a new computer.
Regards.
Hi Tempest501,
It is easy to understand that this is a frustrating expereince and more suprizing that MS doesn't have utilities to scan a system for issues.
You might wish to consider a re-installation of the OS - the "simple" one removes all applications, which means 1) collect and save passwords or IDs and 2) the pain of re-installation and the subsequent updates to everything.
On my system, many adjustments occurred including drivers - again, a pain, but cleaning house might address the issue.
Please don't shoot the messenger <smile>
Kind regards,
DBN
No response from Microsoft yet? This is a Joke , my pc is screaming at me to update and how long are we supposed to postpone it for?
I have no dynamic background, no cd/dvd rom and the other workaround for the ITE didnt work for me either.
Come on Microsoft get your act together. I mean bugs are one thing but this literally makes my 3000 pound pc a paper weight....
Thank you Druid. My Computer does not have dynamic background so problem doesn't come from there. I live with the disable-enable DVD drive workaround but find it annoying -to say the least- that Microsoft did not solve this regression after months of reporting.
