Computer "stutters" after Windows 10 update (20H2 update 19042.868)

Anonymous
2021-03-18T07:27:38+00:00

Hello 

I face again an issue  on my desktop since Windows 10 20H2 update. Stuttering twice per second : mouse move is blocked for an instant, video and sound stutter constantly. Computer not usable anymore except for basic functions.  

I tried many things , including updating drivers , removing almost all old software, clean restart etc... following advices from other threads. Task manager "processus" tab shows it comes from high level of  "system interrupt" ("Interruptions systeme" in French) .I could not determine the root cause. 

 Note also  stutter disappear completely after rollback to Windows 10 previous version. However staying in previous Windows 10 version is not sustainable : we are currently forced to update .

Note that stutters is still present after safe boot restart. 

Eventually I got rid of the stutter temporarily (comes again every few minutes instead of twice per second)  after a SAFE BOOT restart (msconfig / start)  followed immediately by a NORMAL RESTART . I do not dare to restart normally again, so I use the "sleep" (mise en veille in French) mode at night to keep it workable. 

PLEASE MICROSOFT do your upmost to deliver fix ! Do you have another suggestion ? 

Best regards to all

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-04-14T23:49:11+00:00

Hi,

I found the same problem right after the update KB4589212.  Not sure if this is the sole source of the issue. In any event, I disabled the CD/DVD drive and the problem disappeared. Re-enable CD/DVD still working - this happened more than once - as I purged the system trying to find the hiccup.   Also noted a marked slow down of the system - editing e-mail...writing this note, etc...

Kind regards,

DBN

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-04-20T17:10:05+00:00

Hey Druid,

I created an account just to thank you.

After I updated to 20H2, my company has been stuttering non stop and cant even do the bare minimum stuff without feeling frustrated.
Went through weeks of guide and advice on how to solve it but it did not work.  Until I chance upon your answer. I was like thinking, how can a CD/DVD drive be affecting the whole computer, i was like what the hell what do i have to lose. the instant I disabled the drive, the whole com was back to normal. 

Thank you so much! I was almost contemplating to do a fresh boot or even purchasing a new computer.

Regards.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-04-20T19:37:04+00:00

    Hi,

    In truth - the work-around isn't based on my drilling down, I saw it someplace.  The issue is due to a hiccup in one of the updates, I wish MS would resolve it.  

    It was nice to see that a forum member was eager to assit with the SFC & DISM items - but again, this is pointing to an issue with the OS and the update. 

    Like you, I am heading to a point where I will have to purge the system - format the HD and do a clean install as the incremental refresh installs didn't resolve the underling problems.  The bad thought is that I may end up in the same place after the clean install...this would not be good as I have a University who really would not like to get in the middle of this. 

    Kind regards,

    DBN  s

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-04-17T01:59:41+00:00

    Hi All,

    Just adding a wee bit more data:

    MB - ASUS P8Z77-V Pro

    CPU - i7 

    Mem - 32GB 

    CD/DVD - ASUS DRW-24B3ST J ATA Device 

    After enabling the CD/DVD - "stuttering" returned - this can be duplicated.

    Revoved many software programs, including Malwarebytes and System Mechanic - no effect. 

    Almost tempted to do a complete drive erase and re-installation of the OS.

    Kind regards                    

    DBN

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-04-15T12:52:08+00:00

    Hi,

    Thank you for the reply - greatly appreciated. 

    Ran SFC - errors found & corrected 

    Ran DSIM - all OK 

    Ran memory test - all ok 

    Reboot - problem returned 

    Ran SFC - no errors 

    Disabled CD/DVD - problem disappears 

    The same scenario above found when I reinstalled Windows 10 trying to hunt-down the issue. 

    Overall system performance decreased significantly after update(s) - not 100% sure which one but the system is running latest Windows 10 

    Kind regards,

    DBN

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments