Computer "stutters" after Windows 10 update (20H2 update 19042.868)

Anonymous
2021-03-18T07:27:38+00:00

Hello 

I face again an issue  on my desktop since Windows 10 20H2 update. Stuttering twice per second : mouse move is blocked for an instant, video and sound stutter constantly. Computer not usable anymore except for basic functions.  

I tried many things , including updating drivers , removing almost all old software, clean restart etc... following advices from other threads. Task manager "processus" tab shows it comes from high level of  "system interrupt" ("Interruptions systeme" in French) .I could not determine the root cause. 

 Note also  stutter disappear completely after rollback to Windows 10 previous version. However staying in previous Windows 10 version is not sustainable : we are currently forced to update .

Note that stutters is still present after safe boot restart. 

Eventually I got rid of the stutter temporarily (comes again every few minutes instead of twice per second)  after a SAFE BOOT restart (msconfig / start)  followed immediately by a NORMAL RESTART . I do not dare to restart normally again, so I use the "sleep" (mise en veille in French) mode at night to keep it workable. 

PLEASE MICROSOFT do your upmost to deliver fix ! Do you have another suggestion ? 

Best regards to all

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-04-14T23:49:11+00:00

Hi,

I found the same problem right after the update KB4589212.  Not sure if this is the sole source of the issue. In any event, I disabled the CD/DVD drive and the problem disappeared. Re-enable CD/DVD still working - this happened more than once - as I purged the system trying to find the hiccup.   Also noted a marked slow down of the system - editing e-mail...writing this note, etc...

Kind regards,

DBN

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-04-20T17:10:05+00:00

Hey Druid,

I created an account just to thank you.

After I updated to 20H2, my company has been stuttering non stop and cant even do the bare minimum stuff without feeling frustrated.
Went through weeks of guide and advice on how to solve it but it did not work.  Until I chance upon your answer. I was like thinking, how can a CD/DVD drive be affecting the whole computer, i was like what the hell what do i have to lose. the instant I disabled the drive, the whole com was back to normal. 

Thank you so much! I was almost contemplating to do a fresh boot or even purchasing a new computer.

Regards.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-19T15:50:05+00:00

    After a very long struggle with this issue and several revisits to this topic here without finding a solution, a thought finally occurred to me to try. Disabling the CD-ROM did work for me, but when I re-enabled it, the stuttering would always return. So what I finally tried was to unplug the SATA cable for the CD-ROM from my motherboard and plug it into another open SATA port.

    After I did this, and powered up my computer, all worked perfectly well. No more stuttering!

    This was a very simple solution for me. Perhaps it will work for you as well.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-01-08T03:02:52+00:00

    Thank you yurokaze, that solved my problem!

    This has prevented me from upgrading from Win10 1909 to a later upgrade for over a year on an Asrock Z87 chipset Extreme 6 system.

    Disabling the DVD Rom driver was a workaround, but the permanent fix was to switch from the Asmedia 106x ATAPI drivers Device Manager stayed with, to standard ACHI SATA Controller drivers.

    Seems like the Feature updates are not smart enough to substitute custom chipset drivers with standard ones no matter what, whereas I a clean install on a spare harddrive on my system worked with no stutter problems.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-10-13T14:41:39+00:00

    Hi,

    Good info - thank you. I also re-installed Windows - lost the programs but kept the data files. All of the "problems" disappeared. It seems that programs (whichever they may be) leave remnants that Windows can't address or Windows is not able to clean-up its own files.

    Prior to the re-install, I used a changing background - at the suggestion of others, I made the image fixed or static - that had a dramatic impact. In truth, I left the background static...I "might" trying changing it back to dynamic (changing), but not at the moment.

    Never tried Linux - I am more of a hardware type, not software.

    Again - THANK YOU for the feedback - now let's see what happens with Windows 11 <SMILE>

    Kind regards,

    DBN aka John

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments