DYMO Printer is printing a blank label after update the windows to latest update.

Anonymous
2021-03-11T09:53:53+00:00

I am from DYMO.

DYMO is making the label printers.

Consumer who update their windows 10 to latest version of update are having a problem with the printers.

Blank label are printed out. 

If we ask them to roll back the update, it started working fine.

What could be the solution for it?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-15T23:34:51+00:00

    I installed KB5001567 x64 for Windows 2004. It did not fix the Dymo blank label printing problem. Please also note that we installed the downgrade fix recommended by Dymo, and it did not resolve my problem. Our software is based on a later version of the Dymo SDK, and we cannot access the printer from our software.

    Please note that we use this device to print price labels for consigned merchandise, that function is critical to our business. so a fix from Microsoft is very important to us.

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  2. JuliaMarvin 22,915 Reputation points Volunteer Moderator
    2021-03-15T22:20:47+00:00

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  3. Anonymous
    2021-03-15T11:59:51+00:00

    Microsoft End users are using DYMO printers.

    So this is relevant.

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  4. JuliaMarvin 22,915 Reputation points Volunteer Moderator
    2021-03-13T16:24:19+00:00

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  5. SD - IA 180.3K Reputation points Independent Advisor
    2021-03-11T15:48:14+00:00

    Yes, they have acknowledged a BSOD issue in their support articles.

    https://support.microsoft.com/en-us/topic/march...

    You may advise customers to uninstall KB5000802 and pause the updates in the meantime.

    After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.

    We are presently investigating and will provide an update when more information is available.

    PS We are just advisors here trying to help. For official MS support, please use the contact us.

    Please use the contact us link here:

    https://support.microsoft.com/en-us/contactus

    Type "talk to an agent" in the Virtual agent and choose Windows/ subcategory.

    You would be presented with a link of options which are available for your country - call me back, Chat or call.

    Additionally, country-wise phone numbers are given here:

    https://support.microsoft.com/en-in/help/405170...

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