DYMO Printer is printing a blank label after update the windows to latest update.

Anonymous
2021-03-11T09:53:53+00:00

I am from DYMO.

DYMO is making the label printers.

Consumer who update their windows 10 to latest version of update are having a problem with the printers.

Blank label are printed out. 

If we ask them to roll back the update, it started working fine.

What could be the solution for it?

Windows for home | Windows 10 | Devices and drivers

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  1. Sumit 44,436 Reputation points Volunteer Moderator
    2021-03-19T01:46:32+00:00

    Issue resolved with KB5001649:

    Via Windows 10, version 20H2 and Windows Server, version 20H2 | Microsoft Docs

    Unexpected results when printing from some apps or to some printers <br>Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels. OS Build 19042.867 <br>KB5000802 <br>2021-03-09 Resolved <br>KB5001649 2021-03-18 <br>17:00 PT

    The update may take a while to roll out to your device.

    Resolution: This issue was resolved in the out-of-band update KB5001649. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updatesto install KB5001649 and might need to also select Download and Install. For instructions on how to Check for updates, please see Update Windows 10. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions.

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  2. JuliaMarvin 22,915 Reputation points Volunteer Moderator
    2021-03-18T08:47:26+00:00

    MS confirmed:  

    > https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1573msgdesc 

    Unexpected results when printing from some apps or to some printers
    Status Originating update History
    Confirmed OS Build 19042.867 <br>KB5000802 <br>2021-03-09 Last updated: 2021-03-17, 17:39 PT <br>Opened: 2021-03-17, 17:39 PT
    After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:<ul><li><p>Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.</p></li><li><p>Table lines might be missing. Other alignment or formatting issues might also be present.</p></li><li><p>Printing from some apps or to some printers might result in a blank page or label.</p></li></ul>Affected platforms:<ul><li><p>Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1</p></li><li><p>Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2</p></li></ul>Next steps: We are working on a resolution and estimate a solution will be available in the coming days.

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  3. JuliaMarvin 22,915 Reputation points Volunteer Moderator
    2021-03-17T07:53:46+00:00

    @ everyone who still has printing problems

     I suggest reading: Windows 10: Still printing issues after update installation (March 2021) | Born's Tech and Windows World

    as well as this](https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87 "https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87") post by moderator  [GBorn .

    That thread got escalated to get the attention of MS. 

    You might want to subscribe and/or post to that thread....

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  4. Anonymous
    2021-03-16T15:59:07+00:00

    Nor would I have expected it to, as Microsoft made no mention of this in its patch notes. Independent Advisor improperly conflated one issue with another, it seems.

    I'd expect Dymo would be the more motivated party to provide a patch, as they'll lose the money, not MS.

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  5. Anonymous
    2021-03-16T00:27:22+00:00

    Thanks, I used feedback to report the problem to Microsoft. And thanks for the updates you have provided. I was skeptical that the BSOD issue was not connected to the Dymo issue.

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