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How do I actually contact a person at microsoft about my account
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Not true, Don. Outlook.com Premium was still available to users just not to new users. This is the first year that I have been unable to renew. The only reason is because I could not talk to a real person and the person who got my case did not forward to someone who understood about current users versus new users. I even listed my phone number in the case so that she could have someone call me. No use.
Maybe I will switch to Gmail in the new year, but right now, it's hard with the holidays.
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I use GMail for my email. No ads and it's free. I need to talk to someone to tell them to stop charging me for one drive. I didn't order it and I don't want it.
OneDrive is free. You must be paying for additional storage.
Are you subscribed to Microsoft 365/Office 365?
If you sign-in to https://account.microsoft.com/services or https://account.microsoft.com and click on Services & Subscriptions, or perhaps the 3 dots then Services & Subscriptions, does the OneDrive additional storage show up?
You may or may not be able to cancel this. In this article https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 read Manage a Subscription.
Don
I have a new debit number for my monthly payments. Please contact me for your payment.
Denise Reed <phone number removed>
I have a new debit number for my monthly payments. Please contact me for your payment.
Denise Reed <phone number removed>
Sign in to your account at https://account.microsoft.com/?
Click on Payments & billing (at the top) then Payment options.
Add the new card then remove the old one.
Don
I'm unable to log in because Microsoft isn't recognizing and of my E-Mails I put in. I've had an account with Microsoft longer than I can remember. I get mail from my synced acct with Google but not all the mail is syncing with my Microsoft. I would really love for someone, somewhere to help me with this ridiculous nightmare problem.
