How do I talk to a person about my account

JanetWhitaker2 wrote:

I'm so frustrated with trying to talk with a live person get my subscription renew and billing correct. Billed twice a month for same product for over a year. PLEASE HELP ME MY NAME Janet Whitaker <phone number removed>

First look over

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

See if there's anything you can do about the duplicate charges.

Then...

It is reported to be difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent many times that you want to speak to an agent.

Don

The advice Don listed here is complete garbage. I have been trying to speak with an actual person since November 30 through their various links. I have also called the phone number I usually call to renew my subscription, but that just send you back to contacting them online. The person (?) who got my case was no help either. She just kept referring me back to the various links. As a result, my subscription was cancelled!! I am being forced to subscribe to Microsoft365 (at $70) in order to keep my Outlook.com Premium working which is normally $20. This is a rip-off but I need to keep my email working.

The advice Don listed here is complete garbage. I have been trying to speak with an actual person since November 30 through their various links. I have also called the phone number I usually call to renew my subscription, but that just send you back to contacting them online. The person (?) who got my case was no help either. She just kept referring me back to the various links. As a result, my subscription was cancelled!! I am being forced to subscribe to Microsoft365 (at $70) in order to keep my Outlook.com Premium working which is normally $20. This is a rip-off but I need to keep my email working.

1. I did warn you about support via phone. But some users have been helped when they contacted Microsoft Store Support by telephone.
2. I believe that outlook.com premium (also called ad-free outlook) can now only be obtained through Office 365. Ad-free outlook, for $20 per year was discontinued 3 or 4 years ago.

Don

I use GMail for my email. No ads and it's free. I need to talk to someone to tell them to stop charging me for one drive. I didn't order it and I don't want it.

Help me