How do I talk to a person about my account

HI KMSpeth,

Could you please contact support.microsoft.com/contactus, press get help, then type in talk to agent.

Choose Unlisted, Accounts & Billing. Click next, then it will ask you to chat or phone call.

Don't worry, it will work, just did it a few days ago, make sure you are signed in with PERSONAL Account not Work Account.

How do I question a credit card charge?

Hi,

You explain to them about the transaction that shouldn't be, they will help you to get this refunded or fixed.

I am not a Microsoft Employee, this is a public fourm, so it would be best to leave this to the real Microsoft Experts.

Have a good day!

You choose Get Help, Talk to Agent, Not Listed, Accounts and Billing, Chat in browser.

MeadSommers wrote:

How do I question a credit card charge?

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent many times that you want to speak to an agent.

Don

thank you