How do I talk to a person about my account

@ RobertMacArthur2

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Don

I have subscribed to Microsoft Word with all the financial information for $69.99 for the first year. How can I find out whether or not I have Microsoft Word?

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

First section where it says

1. Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.
2. Compare your account with the charge in question. It’s possible the unexpected charge was for a subscription or a mistaken purchase by someone in your family.

Don

Hi. I will co-sign with Smeed's suggestions. If you chat with someone online, they can do everything, including Remote Handling of your system, or they can connect you with someone who will. It's not like the old days anymore. Phone calls require a person, in a phone bank, in a building with other people. These days, that is very hard to do. Trust the online experience. They actually saved my Dell Inspiron from a catastrophic failure. BK

THank you

i am getting billed 3 months in a row for $7.43 each time ref #24204275J002NVB2N FROM 6/27

AND I DONT SEE I HAVE THE SERVICE I BOUGHT, MY COMPUTER STILL SAYS ITS 98% FULL , THANKS ANDREAS