https://support.microsoft.com/en-us/contact/virtual-agent/
Use this link, say NO to each of their automated attempts to identify your problem unless it's exactly what you need. Don't go with "close enough."
At some point, the option will be to talk to a person. Select that option and they willcall you. The agent who called me was STELLAR - stayed with me for20 minutes and finally got my problem resolved. It took me foreverto find this option for support, but I finally got resolution. It should be the FIRST option listed.
It's ridiculous that it's so hard to find live help.