How do I talk to a person about my account

My microsoft 365 subscription was cancelled and I just renewed it last month! Online support won't talk to me because they say I'm not the owner of the case! I really need excel for my business right now so PLEASE, can I talk to a human?? I have some explaining to do about my 2 accounts with 2 different email addresses mix up. Thank you

Contacting/dealing with Microsoft Support via telephone can be difficult and frustrating, but...

Please see my post, just above your post on this page https://answers.microsoft.com/threadauth/3b8fe8e6-3843-44c7-8de9-b9d0963b4bf9/messages/7a3d676d-414a-4246-9e81-e1a8db59e7c0 

Don

My microsoft 365 subscription was cancelled and I just renewed it last month! Online support won't talk to me because they say I'm not the owner of the case! I really need excel for my business right now so PLEASE, can I talk to a human?? I have some explaining to do about my 2 accounts with 2 different email addresses mix up. Thank you

NigeriaObleton wrote:

Money has been taken out of my account without permission. I want a refund and my information that is wrong removed from your company.

Read through this and linked articles. See if you can clear this up without help.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

See if there's anything you can do about the duplicate charges.

Then, if you wish to contact Microsoft Store Support...

It is reported to be difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent several times that you want to speak to an agent.

Don

Money has been taken out of my account without permission. I want a refund and my information that is wrong removed from your company.

eddiekieferLR wrote:

I cannot access my microsoft account. I have tried so many times it said I cannot try again for 24 hours. I would just like to reset all my password and usernames the way they were on 2/10/2022. I have tried to reset passwords and usernames and cannot make it work. Please help.

Sorry, but...

1. The Account Recovery form is the only to recover this account.

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

2. Many people ask about contacting a Support Agent, but in this article is the warning that

* To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.

* They cannot do more than you can do for yourself with the forms available from the website.

https://support.microsoft.com/en-us/account-billing/get-account-help-by-using-the-microsoft-virtual-agent-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

Don