How do I talk to a person about my account

   SheilaLarry wrote: 

I recently purchased this laptop and i have a 30 day free trial. I put my bank account information in so that I can renew my subscription in May. but, I noticed that we already are paying monthly for our desktop with microsoft. I want to cancel the subscription for next month. so at i will not be charged next month.

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On this page 

https://support.microsoft.com/en-us/topic/microsoft-store-109d8aed-d32f-4d6f-9c54-ff80871e8637?ui=en-us&rs=en-us&ad=us#ID0EBBBBF=Orders

Look at Cancel an order or pre-order

On this page 

https://support.microsoft.com/en-us/topic/microsoft-store-109d8aed-d32f-4d6f-9c54-ff80871e8637?ui=en-us&rs=en-us&ad=us#ID0EBBBBF=Payments

Get a refund on apps or games.

Microsoft Store Support https://support.microsoft.com/en-us/topic/microsoft-store-109d8aed-d32f-4d6f-9c54-ff80871e8637?ui=en-us&rs=en-us&ad=us

If you can't resolve this without help... 

It is reported to be difficult to reach Microsoft Support by phone at present, 

but you will find the number you need here 

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Don

I recently purchased this laptop and i have a 30 day free trial. I put my bank account information in so that I can renew my subscription in May. but, I noticed that we already are paying monthly for our desktop with microsoft. I want to cancel the subscription for next month. so at i will not be charged next month.

I cannot receive emails.  Went to renew account and must of done something else because it says it expired.  Please help to get service again for Outlook for my msn. email

Thanks Jim

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You were paying for MSN Premium? Can you sign in to the account at 

https://outlook.live.com ?

Don

I cannot receive emails.  Went to renew account and must of done something else because it says it expired.  Please help to get service again for Outlook for my msn. email

Thanks Jim