How do I talk to a person about my account

RonaldMontgomery4 wrote:

I paid twice for Microsoft 365 on the 22nd of February and the 3rd of March ( I would like to know why.) What does this pandemic has to do with talking on the phone with someone? My phone # is <removed> I pay my monthly bill even if there is a change of debit or credit card. I expect to speak to someone if I have a problem with Microsoft 365.

Read through this and linked articles. See if you can clear this up without help. You may be able to cancel one of the subscriptions.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

Then, if you wish to contact Microsoft Store Support...

It is reported to be difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent several times that you want to speak to an agent.

Don

I paid twice for Microsoft 365 on the 22nd of February and the 3rd of March ( I would like to know why.) What does this pandemic has to do with talking on the phone with someone? My phone # is <removed> I pay my monthly bill even if there is a change of debit or credit card. I expect to speak to someone if I have a problem with Microsoft 365.

Last time I replied, I posted about my issue and didn't get around to replying to a person who replied to me directly. The archaic nature of this message board doesn't help. No notifications, nothing helpful. Can't even find that reply in a sea of messages. Anyway, I really need my old hotmail account - which is now an alias - to be reactivated as I want to recover a site account using that alias that I no longer have access to. It's S-U-P-E-R annoying. And while i'm at it, this can be feedback for this.... Well, I can't say forum; more like pile of messages? Seriously, though. Proper reply notifications, etc. would be much appreciated. Also, I literally have to sign in on a browser and go to my email link to this thread to navigate to it. Navigating manually on the site is guess work.

Your other thread, from July 2021, is at **** Hotmail account recovery ****

You could have accessed a list of threads you had started or were subscribed to by signing-in here and clicking on your username **** Prenihility ****

Don

Last time I replied, I posted about my issue and didn't get around to replying to a person who replied to me directly. The archaic nature of this message board doesn't help. No notifications, nothing helpful. Can't even find that reply in a sea of messages. Anyway, I really need my old hotmail account - which is now an alias - to be reactivated as I want to recover a site account using that alias that I no longer have access to. It's S-U-P-E-R annoying. And while i'm at it, this can be feedback for this.... Well, I can't say forum; more like pile of messages? Seriously, though. Proper reply notifications, etc. would be much appreciated. Also, I literally have to sign in on a browser and go to my email link to this thread to navigate to it. Navigating manually on the site is guess work.