How do I talk to a person about my account

Anonymous
2021-02-14T09:21:15+00:00

How do I actually contact a person at microsoft about my account

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-24T19:43:26+00:00

    Microsoft accounts billing  1-855-425-8761 via Microsoft store billing service rep  1 877-696-7786 opt. 2 .  Been on hold was disconnected when stated issue called back and I'm on hold again for 15 minutes. hung up on again calling back on hold after 5 mins "Carlos" is helping

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  2. Anonymous
    2021-05-24T19:14:02+00:00

    Thanks Maggie

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  3. Anonymous
    2021-05-24T16:53:02+00:00

    https://support.microsoft.com/en-us/contact/virtual-agent/ Use this link, say NO to each of their automated attempts to identify your problem unless it's exactly what you need. Don't go with "close enough."
    At some point, the option will be to talk to a person. Select that option and they willcall you. The agent who called me was STELLAR - stayed with me for20 minutes and finally got my problem resolved. It took me foreverto find this option for support, but I finally got resolution. It should be the FIRST option listed. 

    It's ridiculous that it's so hard to find live help.

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  4. Anonymous
    2021-05-24T14:12:14+00:00

    Thanks

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  5. Don Varnau 19,915 Reputation points Volunteer Moderator
    2021-05-24T14:02:47+00:00

    I'm getting the same run around. I guess they don't have anything to offer @ MSN. I'm forced to see where this takes me. I've been using my email address for yrs. now and I think they are about to drop that ball & cancel all MSN.com email addresses

    No. If you currently have an @msn email address, even if you don't renew your MSN 

    Membership, that email account will remain active. It's just an outlook.com account with an @msn address. 

    Don

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