How do I talk to a person about my account

thank you

Thanks, I will try this. I received a survey regarding the service so never received. I left a negative response and still haven’t heard from Microsoft…..Unbelievable!!!

CampbellMurray wrote:

I have two amounts debited to my bank account today of which I have no knowledge and no authority given to Microsoft for this action

First look over

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

See if there's anything you can do about the duplicate charges.

Then...

It is reported to be difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent many times that you want to speak to an agent.

Don

I have two amounts debited to my bank account today of which I have no knowledge and no authority given to Microsoft for this action

thank you