How do I talk to a person about my account

Yes, I too need to talk to someone. I have an idea that relates to Microsoft Aliases used on old Hotmail (now Outlook) accounts. If they could give us temporary, per-basis, or HELL - even SINGLE, LIMITED-TIME USE - that would be GREAT! I really need my old Hotmail alias to work in order to recover an account. I'm sure i'm not the only one with this issue.

Please, Microsoft. The worst part is, the alias is still there, but its greyed out you can't use it. My Hotmail account became my Outlook account. But it's the same. Same inbox, same everything.

it is all too confusing stop all replies

@ LarryYoung37

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it is all too confusing stop all replies

@ DougMurphy72

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Don

Is there a number you can give me to reach a billing person?

If you haven't yet, read through this and linked articles. See if you can clear this up without help.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

See if there's anything you can do about the duplicate charges.

Then...

It is reported to be difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent to the Virtual Agent first and may have to tell the Virtual Agent many times that you want to speak to an agent.

Don