Windows Defender Offline scan won't work

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-Are you running as an administrator user? test through a new user:

-Creation of new user profile.

Your user profile is a set of settings that make your computer look and function the way you want it to. It contains your desktop background settings, screen savers, pointer preferences, sound settings and other features. Due to this variety of settings and personal and changes caused by other programs it can cause the corruption of your user profile and the malfunction in the use of the system therefore the need for a new profile.

Press the Windows + X keys, Control Panel;

Click on user accounts and family protection;

Click on user accounts;

Click manage another account;

Now click on Add a new user in the computer settings;

Add the name for the new profile and add as an administrator.

If you resolve with the new user, you can migrate your data from the old to the new user:

To migrate your data and merge into one account only, you will need to copy or cut them for the user you want.

In the administrator user you created, press the Windows + R keys, type:% systemdrive% \ users

and click OK. Check the folder of your previous user and click the left mouse button, it may take a while to process the data, in a few minutes access to your files will be released, select the folders you want to move, to copy press them (CTRL + C), to cut them press (CTRL + X) and to paste press (CTRL + V) on your new user.

After migrating your data, delete your previous user: Press the Windows + R keys, type netplwiz and click OK. Select your previous user and click Remove.

Make a clean boot:

-Clean boot:

Clean boot is used to determine whether a background program is interfering with the system or optimizing system loading.

For clean boot follow the steps below:

On the Desktop, simultaneously press the Windows + R keys to open Run;

In the Run menu, type the command msconfig and click OK to open the System Configuration;

On the Services tab, check the option Hide all Microsoft services and Click Disable All;

Click Apply and OK;

Restart the computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

Access for more details on offline verification:

https://support.microsoft.com/en-us/windows/hel...

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