You are very welcome. Keep us informed. Thanks for the well wishes. I expect my week will be just fine & hope yours will too. OK, bye.
Windows Defender Offline scan won't work
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Anonymous
Hi, I've been having a lot of trouble trying to get Windows Defender to run an offline scan. It restarts the computer and I see the blue screen that says Windows Defender but it never runs the scan and the computer starts up after that. When I checked the Event Viewer it said nothing about Defender finishing the scan and just a lot of events that say that Windows Defender configuration was changed and if this was unexpected that it might be malware. Because of this I reset the laptop and that didn't fix the issue. I ran sfc /scannow plus dism and that didn't fix the issue. I then started running every scan I could using programs like Malwarebytes, rkill, Microsoft malicious software remover tool(I think that's what it's called) and a usb bootable scanner from Kaspersky. None of them found anything that was bad. I read online that if I did a Windows 10 repair upgrade then this fixes the problem most of the time, so that's what I did. After all of this I still can't get Windows Defender offline scan to work. Does anyone know what the issue is?
Windows for home | Windows 10 | Security and privacy
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Anonymous
2021-03-16T02:03:33+00:00 -
Anonymous
2021-03-16T01:49:52+00:00 Thank you, I really appreciate all your help! I will definitely keep my eye on it and check again after future updates. Hopefully it will start working one day. Thanks again for the help and I hope you have a great rest of your week!
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Anonymous
2021-03-16T01:15:08+00:00 You are welcome.
OK, I'll let you know if I ever run into a fix. Check it again after a few/so quality updates, & you may be surprised. I know, a few Windows versions ago, it would occasionally happen to me, but a retry immediately worked.
Sorry I couldn't get to the bottom of it. Good luck,& keep us informed.
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Anonymous
2021-03-16T01:01:08+00:00 Oh sorry I should have clarified that I did that in the recovery environment like you said.
Awesome I will check on that and see if it's on. I've been in the bios a few times so if it's off I shouldn't have any issues turning that on... especially with the instructions you gave. Thanks!
I really wish we could figure out what's going on with defenders offline scan but as this point Ive put in so much time on it and it's such a odd thing that it won't work after everything we've tried. I really appreciate all of your help with this! If you think of anything else please let me know. Thanks again!
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Anonymous
2021-03-16T00:46:21+00:00 (1) Ah, you could omit settings in a repair-install too. OK, that ices it.
(2) OK, you didn't say last time Reg Query was run in the recovery environment. Well, that isn't the problem, then. And I guess we can presume your recovery environment matches the version of your Windows owing to the reset & repair-install's.
(3) Actually, MSInfo32 (type into Search) will say whether Secure Boot is on. "Secure Boot State: On". mine says. If off, you'll have to go into BIOS Setup to turn it on. The F-key to press to get there is likely in here...
Get access to BIOS settings & Boot Menu: F-keys/Hotkeys by System Manufacturer (OEM) You would press & hold it at the Manufacturer's logo (or at the black screen just before it appears) during boot. Or press/releease it frantically at that logo, some say.