Your Phone / Link to Windows - stuck at 60% during set up

Hello HermanLu,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with Your Phone app not working. Have you made any changes recently? When was the last time it worked properly?

What is your current Windows operating system and version? Press Start then search and type: winver

Kindly try the following methods below

**Update Your Phone app

Open Microsoft Store then Click 3 dots

Select Download and Updates >

Update Your Phone app or click Update all

**Reset the Your Phone app again.

Press Start then search and type Apps and Features

Search and select Your Phone App on the list

Click advanced options

Select Reset

**Reinstall Your Phone via PowerShell.

Press Windows key+X then select Powershell (Admin)

Copy paste the command below then press Enter

get-appxpackage *Microsoft.YourPhone* | remove-appxpackage

After that, Please try the methods below to reinstall Your Phone app.

Open Microsoft Store then search Your Phone app

Click Install

Or try this to install Your Phone app via Powershell.

Press Windows key + X

Click and Run Windows PowerShell as Administrator

At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *Microsoft.YourPhone* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC then launch Your Phone app

Kindly let me know if this helps or if you have any further concerns.

Sincerely,

John DeV

Independent Advisor

Hi,

Are there any other debugging steps? 

I have the same problem on my machine as well with the "Your Phone Companion" stuck at 60% on the PC. On the phone its stuck at "We're checking one more thing on your PC" which finally timesout and says "From the Your Phone app on your PC, select Send Notification. That option doesn't exist at all

• I have a Wired Desktop PC.
• The Internet Connection is set to private network
• My DNS is 208.67.220.220
• I have tried from two phones (Samsung Note 8 running Android 9 and Samsung S20 running Android 11) - they both are running stock software
• Tried on another Windows 10 PC (Surface Pro 4) with similar results.

Is there anyway to collect debug logs to see where its failing?

Thanks!

Ashwin

I'm having the same issues as well and I've tried all of your methods with no luck.

My desktop is:
OS Name Microsoft Windows 10 Pro

Version 10.0.19042 Build 19042

And my phone is a Xiaomi Mi A2 Lite with Andriod 10.

What am I missing?

Same issue here. New S21 and a new Dell XPS15.

Hi,

Is there anyway to debug this issue? It's an extremely useful app and my workflows are crippled without access to this.

Any logs that can be collected or any debug builds that can be tried?

Regards,

Ashwin