Your Phone / Link to Windows - stuck at 60% during set up

How do I remove the account from there? I have an account that I no longer have access to on it (it was where I used to work) but when I click manage it just goes to another account???  Is there any way of deleting old accounts without having access to them?

I did get mine working. Basically had to start over and it was so tedious I can't remember all the steps :( 

Honestly about to just pay for airdroid. It just works.

It is beyond ridiculous that more than two years after this problem first arose, it still occurs.  I have a Samsung Note10+ that was "Phone Companion" linked to a Samsung computer at one location where it worked, and when I tried to establish a new Phone Companion link to a Microsoft SP6 computer, at another location it simply hangs at the 60% mark with a message that "we're checking one more thing."  I am beginning to understand now why people are moving away from Microsoft products in droves.

PS:  And yes, the devices are on the same network.  Same login accounts. All within three feet of each other.  And the network is running fine.  I've removed the phone from the account and reinstalled it, and the same problem occurs.  Even tried switching all devices to another Microsoft account and the same **** hangup occurs at 60%.  **** is this "one more thing" that the app checking on?  If the programmers that wrote the app at least left a clue then smarter people could figure out how to unwind this problem.

I have been having the same issue.

I am running Windows 10, and just accessed the following on my PC, settings, accounts , Email and accounts, and removed all bar the account I wanted to use to connect with.

Bingo, worked, cheers Kevric.

Hello everyone.
I'll share my experience and how I fixed it.

Quick recap: until recently the connection between my S10e and Windows 10 worked flawlessly - EVEN THOUGH I DID NOT USE IT VERY MUCH. Then something happened and yesterday it stopped working (I could receive phone calls on windows, but could not open the phone's screen or any app within windows.

So I reset everything (purged cache, purged all data on both mobile phone AND PC - I even uninstalled the apps and reinstalled them on both). I could not complete the linking process - and was stuck at 60% (on PC - on the phone it completed the process and was waiting for the final permission).

One thing to note: on my PC when I had to input the microsoft account I was presented with a window with 3 accounts: my personal o365 account, my working account, and a legacy skype account - I was trying to connect with my personal o365 account.

Something had happened recently that broke this functionality - but what was it?
It turns out that recently I started using skype with my legacy account on my laptop with: a user that only has username and no e-mail. I set it years ago and re-spawned recently as I work from home now - and as a matter of fact I get windows notifications that some microsoft account needs to be fixed...

Suddenly I was struck with an idea: could it be that this account needing to be fixed is causing the issue? I removed the skype legacy account from windows settings (win->settings->Account->e-mail and account) and... boom! the app now completed the process!!

I don't know whether this set up is similar to yours (I had an account that was causing troubles with windows as it didn't have an e-mail and it was seemingly causing issues with the app), but if it does I hope it does indeed solve your problem (and maybe other people's too).

You have done what the "advisors" can't. Resolved this issue. This should be added to Microsoft's troubleshooting page. I work in IT and as usual, the standard troubleshooting steps are garbage and insult most folks intelligence by giving basic steps that are already covered before we look online for help. I have spent 6 hours online reading multiple forums, blogs and posts trying to find a resolution to this issue. App worked fine a year ago for my LG phone. Stopped working and I could never get it to connect again. No problem, just didn't use it. Got a new Samsung yesterday and had built in app for Your Phone. Decided to give it another try and after wasting hours trying to get this working, stumbled across your post. Went into accounts and removed a 2nd MS account and voila, within seconds app connects.