The Keep Personal Files And Apps Option Is Greyed Out When Trying To Get An In-Place Upgrade From ISO File....

Anonymous
2021-03-07T10:24:51+00:00

Hello All

Hope You All Are Doing Great..

So I Was Having Problems With The Windows Update, Searched On Internet But Didn’t Find Any Usable Results; So I Decided To Do An In-Place Upgrade> Downloaded MCT>Got A Fresh Copy Of Windows Iso…

But

When I Started The Setup, It Showed That The “Keep Personal Files, Apps And Settings” Is Greyed Out, And The “Keep Personal Files Option” Is Greyed Out Too..

So I Was Left With Just Nothing Option But Had A Whooping 50 Gb Off Photos,Videos And Docs On My Pc And No One Would Like To Ever Wipe Of Them..

And The Reason Was That “Your Files, Apps, And Settings Can’t Be Kept Because Your Current Version Of Windows Might Be Installed In An Unsupported Directory Or You’re Trying To Install An Older Version Of Windows.”

Again Searched Internet And Found About The Registry And Directories But My PC Was Good In The Registry…

So I Found That This Is A Bug With Windows 10 Version 19042 At This Site: [Fix] Can't Repair Install Windows 10 20H2 - Your Windows Guide …

So Should I Make The Changes Because The Site States That “Important : The Fix Is Only ApplicableTo Windows 10 Version 20H2 Build 19042. DoingThis On Other Releases May Lead To PC InAn Unbootable State.”

Any Suggestion Or Fix Will Be Really Helpful

The Registry Pic: 

And Ohh Yes My Windows Specifications

Edition: Windows 10 Pro

Version: 20H2

Installed On: 22-‎12-‎2020

OS Build : 19042.631

Experience: Windows Feature Experience Pack 120.2212.31.0

Device name OPTIPLEX3020

Processor Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz   3.60 GHz

Installed RAM 4.00 GB

Device ID          585EDC1A-1A5D-40DE-B9D1-0A830576C5E6

Product ID 00330-50000-00000-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Thank You All

Hope This Is Understandable

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-03-07T11:31:49+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    There’s a bug in the 20H2 update which affected the repair & users couldn’t choose to keep anything, this was fixed with a cumulative update last November:
    https://www.tenforums.com/windows-10-news/16823...
    Are you fully up to date?
    There’s also a batch file here: https://www.tenforums.com/tutorials/16397-repai... which will fix the problem.

    I wouldn’t recommend changing the registry unless you have a full system image of your PC.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.
    Thoroughly research any product which is mentioned here before you decide to download and install it.

    No, I Am Not Up-To Day As My Windows Update Service Isn't Working (I Am Going For Clean Install Because Of The Update Service And A Few Other Things)

    And As You Can See The Windows Was Was Installed On 22 Of December 2020 I Don’t Think The November Update Is Installed..

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  2. Pauli O 16,380 Reputation points Volunteer Moderator
    2021-03-07T11:27:36+00:00

    Since build 19042.631 this bug has been fixed in later updates.

    Go to Microsoft Update Catalog and download and install KB4601319 update to build 19042.804.

    Image

    When this CU is installed In-place update should be working.

    If you can't install that Cumulative update there is another thing you can try.

    • Open Control panel and go to Control Panel\All Control Panel Items\Programs and Features
    • On left menu select View installed updates
    • Is there Enablement Package for 20H2 listed? Image
    • If you find it then uninstall it ---> Windows will turn back to 19041.631
    • Now run In-place update

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    4 people found this answer helpful.
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  3. Virginia M 42,155 Reputation points Independent Advisor
    2021-03-07T11:15:07+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    There’s a bug in the 20H2 update which affected the repair & users couldn’t choose to keep anything, this was fixed with a cumulative update last November:

    https://www.tenforums.com/windows-10-news/16823...

    Are you fully up to date?

    There’s also a batch file here: https://www.tenforums.com/tutorials/16397-repai... which will fix the problem.

    I wouldn’t recommend changing the registry unless you have a full system image of your PC.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-03-07T10:51:28+00:00

    Yes But I Also Burned The ISO Files To a USB.. So If I Make The Registry Changes And If something goes wrong (I Hope it does not),then revert the registry using the CMD in recovery media, Will Windows Boot Up Again?

    Also can any suggest why this is happening or any other fix to it?

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  5. Neil D 34,340 Reputation points Volunteer Moderator
    2021-03-07T10:45:48+00:00

    Be sure you have USB boot media (just in case) by using the Media Creation Tool, so you can clean install Windows 10 if required.

    http://www.microsoft.com/en-us/software-download/windows10

    If you have that boot media then you have a the ability to install windows again. When you create that you can try the repair install using the USB but make the computer will boot from it before making registry changes.

    I can't comment if the registry changes have any chance of correcting the fault but do remember other users getting the same message. They clean installed in the end.

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    2 people found this answer helpful.
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