The Keep Personal Files And Apps Option Is Greyed Out When Trying To Get An In-Place Upgrade From ISO File....

Anonymous
2021-03-07T10:24:51+00:00

Hello All

Hope You All Are Doing Great..

So I Was Having Problems With The Windows Update, Searched On Internet But Didn’t Find Any Usable Results; So I Decided To Do An In-Place Upgrade> Downloaded MCT>Got A Fresh Copy Of Windows Iso…

But

When I Started The Setup, It Showed That The “Keep Personal Files, Apps And Settings” Is Greyed Out, And The “Keep Personal Files Option” Is Greyed Out Too..

So I Was Left With Just Nothing Option But Had A Whooping 50 Gb Off Photos,Videos And Docs On My Pc And No One Would Like To Ever Wipe Of Them..

And The Reason Was That “Your Files, Apps, And Settings Can’t Be Kept Because Your Current Version Of Windows Might Be Installed In An Unsupported Directory Or You’re Trying To Install An Older Version Of Windows.”

Again Searched Internet And Found About The Registry And Directories But My PC Was Good In The Registry…

So I Found That This Is A Bug With Windows 10 Version 19042 At This Site: [Fix] Can't Repair Install Windows 10 20H2 - Your Windows Guide …

So Should I Make The Changes Because The Site States That “Important : The Fix Is Only ApplicableTo Windows 10 Version 20H2 Build 19042. DoingThis On Other Releases May Lead To PC InAn Unbootable State.”

Any Suggestion Or Fix Will Be Really Helpful

The Registry Pic: 

And Ohh Yes My Windows Specifications

Edition: Windows 10 Pro

Version: 20H2

Installed On: 22-‎12-‎2020

OS Build : 19042.631

Experience: Windows Feature Experience Pack 120.2212.31.0

Device name OPTIPLEX3020

Processor Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz   3.60 GHz

Installed RAM 4.00 GB

Device ID          585EDC1A-1A5D-40DE-B9D1-0A830576C5E6

Product ID 00330-50000-00000-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Thank You All

Hope This Is Understandable

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-03-07T12:15:44+00:00

    Then check my first reply again and try to download and update latest CU which will fix that bug.

    Here is direct download link for 64 bit Windows.

    windows10.0-kb4601319-x64_fa56d86b14e97133976a808e521f891ee180e101.msu

    When that KB is downloaded double click that MSU -file for offline update.

    But as I said you the windows update service isn't working correctly and that's the main reason and some other issues for my in-place upgrade..

    I tried installing it through settings and manually but nothing happened...

    Also I ran SFC And DISM But they Showed That They Repaired the errors

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  2. Virginia M 42,155 Reputation points Independent Advisor
    2021-03-07T11:44:28+00:00

    Have you tried resetting the update components?

    Open cmd prompt/powershell with admin & enter:

    Net Stop bits

    Net Stop wuauserv

    Net Stop appidsvc

    Net Stop cryptsvc

    Ren %systemroot%SoftwareDistribution SoftwareDistribution.bak

    Ren %systemroot%system32catroot2 catroot2.bak

    Net Start bits

    Net Start wuauserv

    Net Start appidsvc

    Net Start cryptsvc

    Restart the PC & try updating again.

    And/or:

    Search for services.msc & find Windows Update & ensure it is set to Automatic.

    Or try running that batch file.

    As a last resort use the registry fix you mentioned but ensure you backup the registry first.

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  3. Anonymous
    2021-03-07T11:31:49+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    There’s a bug in the 20H2 update which affected the repair & users couldn’t choose to keep anything, this was fixed with a cumulative update last November:
    https://www.tenforums.com/windows-10-news/16823...
    Are you fully up to date?
    There’s also a batch file here: https://www.tenforums.com/tutorials/16397-repai... which will fix the problem.

    I wouldn’t recommend changing the registry unless you have a full system image of your PC.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.
    Thoroughly research any product which is mentioned here before you decide to download and install it.

    No, I Am Not Up-To Day As My Windows Update Service Isn't Working (I Am Going For Clean Install Because Of The Update Service And A Few Other Things)

    And As You Can See The Windows Was Was Installed On 22 Of December 2020 I Don’t Think The November Update Is Installed..

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  5. Anonymous
    2021-03-07T10:51:28+00:00

    Yes But I Also Burned The ISO Files To a USB.. So If I Make The Registry Changes And If something goes wrong (I Hope it does not),then revert the registry using the CMD in recovery media, Will Windows Boot Up Again?

    Also can any suggest why this is happening or any other fix to it?

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