Windows Defender Identifies The SAME PUP As A Threat Repeatedly

Anonymous
2020-06-16T21:00:07+00:00

Since the implementation of W10 V2004, Windows Defender has now been defaulted to identify

PUPS as a threat.  As a result, many are now made aware of their presence.  And they are "remediated",

on the spot, to prevent them from causing any mischief.

The problem occurs on the subsequent scans with Windows Defender. It identifies the same PUP again,

and again. It has been determined that this is caused by the presence of the PUP in Protection History.

It appears that the default remediation that Windows Defender applies to PUPs is to Block them,

then leave them in Protection History .

EDIT:  It has been found that malware other than PUPS, can require this same procedure.

           Some have discovered, that even Trojans exhibit this same characteristic, when remediated by

          Windows Defender in W10 v2004.

If you have any malware, remediated by Windows Defender, that alerts repeatedly, this procedure applies to

it as well. In order to cleanup the malware completely, find the file in the "container file" in the Protection

History record, and delete the file that is described. If you can't find or access the file, run the Microsoft

Safety Scanner. It uses the same definitions as Windows Defender, and should remediate  the file.

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download 

Then proceed to delete the Protection History info.

END EDIT.

Windows Defender is defaulted to scan its own "Scans/History". Resulting in the discovery of the malware over

and over again.  Even though, other scanners see no evidence of the malware on the PC.       It doesn't exist!

Until Microsoft sees fit to fix this problem,  you can prevent the repeating error indication, by deleting the

items that are described in Windows Defender Protection History. You can delete them by accessing their files,

that are located in C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service.

In the "Service" folder, find and delete "Detection History"

Note:  ProgramData is a hidden file. In order to access it, the "Hidden Items" option in "File Explorer" must be

checked.  Find the "Hidden Items" check box under the "View Tab".

And, the first time that you access "Scans", you must select "continue", to obtain the permission.

Restart and try another scan.    Notifications for the current malware should stop.  

However, this program miscue will probably reoccur, when the next PUP / Malware is encountered.  

Glen

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-13T03:49:17+00:00

    Hi qweasds,

    There is no reason for you to reset your PC!

    What you have is a program problem in W10 v2004. When Windows Defender remediates

    a PUP (PUA), it blocks it, but leaves a copy of it in Windows Defender Protection History.

    The other scanners cannot locate the PUP, because it only exists in Protection History.

    The copy in Protection History, is what WD keeps detecting over and over again!

    The procedure for deleting the PUP (PUA) from Protection History is described on the first

    page of this thread. All that you need to know about that procedure, is explained there.

    Re-examine the page, and if you still have any questions, please reply.

    Good luck,  Glen

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  2. Anonymous
    2020-07-13T01:36:37+00:00

    my antivirus scan some pua ( i try to remove it but its still say have pua ) but when i scan with miscrofost safety scanner and malwarebytes its say no pups and when i see the file name is f2royr.exe  ( file: C:\Users\myuser\Downloads\f2Rory.exe ) but when i see on download there no such a thing name f2royr.exe do you know  why ? and can you tell me how to fix it ? i dont understand, ( if i reset my pc do you think its gonna fix it ? )

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  3. Anonymous
    2020-07-13T01:32:49+00:00

    i dont understand can you help me out ?

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  4. Anonymous
    2020-07-12T04:08:18+00:00

    Hi Matheo D,

    You are right! It was complicated, because my first attempt at correcting this problem.

    involved using the Windows Defender "Exclusion" feature. When I discovered that it

    would not work for this situation, I just edited around the process. I should have removed

    it instead. Subsequent to your post, I have done just that, and I believe you will find it

    easier to follow now.

    Exclusion would have been the better fix, since subsequent PUPs would not have failed.

    However, exclusion just doesn't function in this case.

    Good luck,  Glen

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  5. Anonymous
    2020-07-11T22:26:33+00:00

    complicated

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