BROTHER PRINTER NOT WORKING WITH LATEST UPDATE (KILLED IT...)

Anonymous
2020-06-13T18:57:28+00:00

I have a Brother DCP-195C printer. The printer is a little old but it is supposed to have a windows 10 driver. 

It was working fine until you released the latest feature update 2004.. 

Now the printer says error with driver. Installing from brother the driver..it shows as online but never prints anythng. 

Tried everything. 

It is 100% because of your update. Tried all sorts of methods and different drivers ! (from brother or win update..)

A. Tried in another pc with 2004 update. Not working.

B. Tried in another pc with 1903 ...WOrking fine

C. Reseted the PC that doesnt work.. and even tried fresh install through media creation tool. NOT WORKING in 2004

D. In the same PC.. fresh installed 1903. WORKING

As always this is our worse nightmare with the updates.. 

Please fix it!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-05T18:28:45+00:00

    It is patch KB4557957.  I was able to uninstall it, reboot, and my printer started working again.  Definitely a bugging Microsoft patch.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-07T16:16:50+00:00

    Uninstall KB4557957 or KB4560960

    I can't uninstall this update

    Thank you I uninstalled KB4560960 now my DCP195C is working again, just got to catch up on a week's worth of printing no thanks to Microsoft's dodgy updates, I have turned them off for as long as possible.

    "If it works, don't fix it"

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-08T17:38:13+00:00

    HI,

    I own a Brother DCP-375CW. I am facing the same issue.

    Untill about 2 weeks ago the printer worked perfecty fine. Now it suddenly does not recognise files being sent.

    I have reinstalled my whole printer software, it is definately the windows softare causing the issue.

    I am trying to remove the update as suggested in this community post, but this cannot be a long term solution.

    Please fix this issue with your net update!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-08T17:50:33+00:00

    I can confirm now, removing update KB4560960 worked wonders.

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more