My Brother DCP-385C printer had the same problem. When Microsoft released its latest Windows 10 update I was able to use my printer again. Have you installed the latest update to Windows 10?
BROTHER PRINTER NOT WORKING WITH LATEST UPDATE (KILLED IT...)
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Anonymous
I have a Brother DCP-195C printer. The printer is a little old but it is supposed to have a windows 10 driver.
It was working fine until you released the latest feature update 2004..
Now the printer says error with driver. Installing from brother the driver..it shows as online but never prints anythng.
Tried everything.
It is 100% because of your update. Tried all sorts of methods and different drivers ! (from brother or win update..)
A. Tried in another pc with 2004 update. Not working.
B. Tried in another pc with 1903 ...WOrking fine
C. Reseted the PC that doesnt work.. and even tried fresh install through media creation tool. NOT WORKING in 2004
D. In the same PC.. fresh installed 1903. WORKING
As always this is our worse nightmare with the updates..
Please fix it!
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2020-09-07T18:38:52+00:00 -
Anonymous
2020-09-09T11:21:18+00:00 Yes my laptop updates automatically as far as I know will this happen again if another update comes ? Still not working went on line and there was a video so followed that still not working ready to give up and get a new printer thank you
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Anonymous
2020-09-09T16:46:48+00:00 No, it doesn't happen every time Windows updates. I've had my Brother printer for many years and it only stopped working once in all that time after a recent Windows 10 update. The next time they issued an update my printer started to work automatically.
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Anonymous
2020-09-29T16:35:18+00:00 Dear Mr. Long I am in dire need of your help my printer is a Brother's Business Series MFC-J4510DW. I know that my printer is compatible. I am in need of help in getting my computer to print. My lease will be expiring on Thursday and if I don't get these documents to my landlord. I will end up being evicted please help.
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Anonymous
2020-10-23T13:32:40+00:00 The most recent 20H2 is doing the same - and you cannot delete the 'old' update mentioned. I have 4 PC's here 3 updated have lost all print (after reinstalling OK lost again) whereas one not updated fine.
I have a Brother 1610 on wifi - scanning fine but printer always goes OFFLINE according to Windows 10!