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Whenever I update my windows (for feature update) I get the same error stating Failed to install with error code **0x800707e7.While restarting (after downloading and installing feature update) it gets completed around 70% (sometimes 40%) and gets loaded for sometime stating undoing changes made to your computer and then gets restarted with the old version 1809.**Still now I might have tried upto 5 times. I have even tried various ways but nothing worked.So, I left this update and tried to update my windows to version 2004 using windows assistant, Even after that i ended in the same problem.So, I came here for an help.Someone Please help me out.Thanks in advance.
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I checked both of your logs, but the setupact.log is not the correct one.
The setupapi.dev.log only shows one consistent failure regarding devices and it is the Kingston DataTraveler USB drive.. I am not sure why but you might check that or replace it..
Edit: I was going to ask, are you connected to the internet when you do the update? It seems there are some connection problems..
Hi Sir,
Sorry for the inconvenience for uploading a wrong file yesterday.I found the log which you where asking for and was checking with it and found the following error.
If you need the logs you can check it out in the below link.I have added 3 files in the zip. (setupact , setupact in rollback and setuperr)
https://drive.google.com/file/d/17wcG2K3akhZQnPNLmXPT2OkxyYkDXeLH/view?usp=sharing
2020-07-27 15:24:12, Warning SP User profile suffix mismatch: upgrade asked for "h", actual suffix is: "h.000"
2020-07-27 15:24:12, Error SP pSPExecuteApply: Migration phase caught exception: Win32Exception: User profile suffix mismatch, upgrade cannot continue: The specified profile is intended for a device of a different type than the specified device. [0x000007E7] enum MIGSTATUS __cdecl pSPExecuteApply(enum SetupPlatform::SP_MIG_SCOPE,class UnBCL::String *,int,int,int,class UnBCL::ArrayList<class UnBCL::String *> *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class UnBCL::DictionaryEntry<class UnBCL::String *,class UnBCL::String *> *> *,class UnBCL::String *,int,int,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class CWIMBootData *> *,class UnBCL::String *,int *,class CSPTelemetryData *,struct ISPMigProgress *,long *)
2020-07-27 15:24:12, Info SP SPExecuteFirstBootApply: End run. Result: 0x00000004
2020-07-27 15:24:12, Error SP Apply (first boot apply, online phase): Migration phase failed. Result: 4, specific error: 0x800707E7[gle=0x00000002]
2020-07-27 15:24:12, Info SP SetupPlatform: Global progress: 71, Phase progress: 93
2020-07-27 15:24:12, Info SP SETUPPLATFORMEXE: Sending progress message: Phase: First Boot, Operation: Migrate data, Percentage: 93%
2020-07-27 15:24:12, Info SP SETUPPLATFORMCOMM: Progress message received: Phase: First Boot, Operation: Migrate data, Percentage: 93%
2020-07-27 15:24:12, Error SP Operation failed: First boot apply. Error: 0x800707E7[gle=0x000000b7]
2020-07-27 15:24:12, Error SP Operation execution failed: 13. hr = 0x800707E7
2020-07-27 15:24:12, Error SP ExecuteOperations: Failed execution phase Post First Boot. Error: 0x800707E7
2020-07-27 15:24:12, Error SP Operation execution failed.
2020-07-27 15:24:12, Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute post-FirstBoot operations. Error: 0x800707E7
2020-07-27 15:24:12, Info Persisting diagnostics data to C:$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2020-07-27 15:24:12, Info Diagnostics data saved successfully
2020-07-27 15:24:12, Info SP Execution phase [Post SysPrep] exiting with HRESULT [0x800707E7]
2020-07-27 15:24:12, Info SP SETUPPLATFORMCOMM: Progress message received: Phase: First Boot, Operation: Migrate data, Percentage: 93%
2020-07-27 15:24:13, Info SP WINDEPLOY error code is 0x80071501. Will not attempt uninstall
2020-07-27 15:24:13, Info CBS Trusted Installer signaled for shutdown, going to exit.
2020-07-27 15:24:13, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_NOTIFICATION:PRESHUTDOWN
2020-07-27 15:24:13, Info CBS Ending the TrustedInstaller main loop.
2020-07-27 15:24:13, Info CBS Starting TrustedInstaller finalization.
2020-07-27 15:24:13, Info CBS Lock: Lock removed: WinlogonNotifyLock, level: 8, total lock:6
2020-07-27 15:24:13, Info CBS Ending TrustedInstaller finalization.
Sir, The last question from you I was connected with the wifi only sir.So there might be some connection errors when i was updating my windows.
I will check your logs but the error regarding User Profile Suffix mismatch is a problem. It is supposed to be ComputerName\UserName but for some reason it puts the .000 and makes it ComputerName\UserName.000. I don't remember the reason, but you might do some research on that.
Using a wired connection may allow a better connection and stop some of those errors, assuming something else it not blocking that connection..
I will check your logs to see if it helps explain..
It does look like the user profile situation is at the heart of the of the upgrade failure..
You appear to have two folders, C:\Users\H and C:\Users\h when it is processing profiles.. Do you have two?
15:24:08, Info MIG Processing profile: C:\Users\h
15:24:08, Info MIG Processing profile: C:\Users\H
15:24:12, Info MIG Mig::CPlatform::CreateProfileForUser: Called for user (NULL)(NULL) with ProfileSuffix: h, ProfilePath: (NULL)
15:24:12, Info MIG Mig::CPlatform::CreateProfileForUser: ACL for profile C:\Users*h.000*:
15:24:12, Warning SP User profile suffix mismatch: upgrade asked for "h", actual suffix is: "h.000"
Other problems which may need to be looked into..
You are getting quite a few error from your Oracle install. Maybe try to repair that install or uninstall.. The errors come from more that just this one Oracle component.
Error [0x0803b6] MIG Can't retrieve group information for user NT SERVICE\OracleOraDB19Home1MTSRecoveryService. NetUserGetLocalGroups failed 0x000008AD
The Upgrade is trying to download some dynamic updates. Many of those seem to be Intel Chipset drivers and a sound driver. Since the downloads appear to be failing, is your normal Windows Update process working normally?
Info DU DU::CDUSession::Download: Update 8 was not downloaded because of error hr = 0x80246019.
Info DU DU::CDUSession::Download: Update 9 was not downloaded because of error hr = 0x80246019.
Info DU DU::CDUSession::Download: Update 10 was not downloaded because of error hr = 0x80246019.
Info DU DU::CDUSession::Download: Update 11 was not downloaded because of error hr = 0x80246019.
Warning DU DU::CDUSession::Download: Operation result code (2359299) after download indicates success with errors. Operation HResult = 0xa6b
Warning SP pDUDownload: DUDownload result is not successful. Operation result code = 3
Error SP CDownloadDUUpdates::DoExecuteInternal: Failed to download updates. hr = 0x80004005
Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x80004005
Error MOUPG DUImage: Failed to execute driver search and download [0x80004005]
I do have some other failed Updates.
