This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out. I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I wouldnt say they are garbage. My Airpod Pros work perfectly with my iphone, ipad and Macbook Pro but not with my PC. Im not sure if its some kind of bluetooth or Windows compatibility issue but I get the same problem as the original poster. Mine connect to the PC for a second or two then crackle and cut out. Really frustrating because the earphones work fine with Apple products but not with PC. Hopefully there’s some kind of fix which can be implemented soon.
I have similar problems with my airpod pro when connecting to my new Lenovo ThinkPad E14. The bluetooth connects fine then after a few minutes it starts cutting and then drops completely. It works completely fine on other devices, iPhone, macbooks and another windows laptop. Funnily enough, the pause/unpause function on the airpod still works with the thinkpad so bluetooth is still connected.
I have the same problem. Started within the last month or so. Happens with both pairs of normal AirPods I have on two different (identical) Windows 10 Dell Latitude 5490 laptops.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
I have the same problem with my airpods pro on my Lenovo IdeaPad S540 with windows 10. My airpods pro work great with my phone and seems to work well on ny computer as well, for like 5 minutes and then the audio cuts of, but the airpods are still connected.
A quick fix for me that always temporarily fixes the problem is to just:
click on the sound icon on the bottom left,
click on "Earphones (xxxxx - AirPods Pro Stereo)",
click on "Speakers (synaptic audio)" and switch to my computers speakers,
then just do the same thing and select my airpods to be my audio again**.**
It takes like 3 seconds and works every time but its a bit annoying even though its a quick fix and i hope it gets fixed soon somehow. I hope someone finds this useful.
