AirPod Pros Keep Cutting In and Out

Anonymous
2020-07-14T03:01:40+00:00

I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out.  I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.

Windows for home | Windows 10 | Devices and drivers

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  1. paulr0511 48,635 Reputation points Independent Advisor
    2020-07-14T03:59:40+00:00

    Good day! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. I understand that you are having an issue with regards to your Airpod Pro that the audio is cutting in and out.

    Are you using a laptop or a desktop?

    Does your PC have a LAN connection?

    Regards,

    Paul R.

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  2. Anonymous
    2020-07-14T23:15:28+00:00

    I'm using a laptop (a Lenovo Ideapad 320 to be exact).

    And yes, I do have a LAN connection.

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  3. paulr0511 48,635 Reputation points Independent Advisor
    2020-07-15T00:36:14+00:00

    Hi KatrinaJane18, can you try to turn off the WiFi on your laptop and connect your LAN for you to still have an internet connection then try again your Airpods to check if the audio will still cut in and out.

    To turn off the WiFi:

    Click on the wireless network system icon on the taskbar notification area.

    Click on the Wi-Fi action button to toggle on or off.

    OR

    Open Settings, and click/tap on the Network & Internet icon.

    Click the slider to turn it off.

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  4. Anonymous
    2020-07-15T00:44:03+00:00

    I did what you told me to do, but the audio still keeps cutting in and out.

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  5. paulr0511 48,635 Reputation points Independent Advisor
    2020-07-15T01:43:38+00:00

    Hi KatrinaJane18, is this also happening when you try your Airpods on a different computer?

    Kindly check the steps below and see if you can change a couple of audio settings on your PC and check if it will have a different result.

    • Find the audio logo in the bottom right corner, Right Click on it choose Sounds.
    • On the top bar press Playback there should be ”xxxx Airpods Hands-Free” Right click on that device and disable it.
    • Right click on ”xxxx Airpods Stereo” choose Properties go to the far right on the top Surround Sound or whichever is in there then click on that and from there choose Windows Sonic for Headphones

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