AirPod Pros Keep Cutting In and Out

Anonymous
2020-07-14T03:01:40+00:00

I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out.  I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-12-31T17:42:36+00:00

    For me i only have the problem when my laptop is not connected to the charger. The sound will never cut out when the laptop is connected to the charger

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  2. Anonymous
    2020-12-31T16:11:24+00:00

    Also having similar issues. 

    Very frustrating. I had a try of my dad's airpods a couple of months ago on my laptop and it was working well, so he kindly bought me a pair for my Christmas. 

    Got round to trying to pair mine up and now I get pretty much nothing. 

    I've tried uninstalling and reinstalling drivers, troubleshooting, various settings changed. I've looked at everything I've managed to find online and got nothing. Stumbled on this thread to discover I'm not the only one. 

    In the process of trying to get my airpods to work, I seem to have done something to my bluetooth audio that previous pair of bluetooth headphones now don't work. They will connect, but the sound constantly stutters. My airpods on the other hand will connect, if I play audio sound, I get a second of sound then nothing. 

    I have noticed that although my airpods will connect in bluetooth, they are rarely showing in audio devices in sound settings. I also can't seem to set them as default audio. 

    I guess all I can do is wait till there is an appropriate update to fix whatever is causing the issue. 

    I've also tried all the various suggestions i've seen so far on this thread, and non have worked

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  3. Anonymous
    2020-12-30T18:50:04+00:00

    For me i only have the problem when my laptop is not connected to the charger. The sound will never cut out when the laptop is connected to the charger

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  4. Anonymous
    2020-12-30T04:23:11+00:00

    I have the same issue.  I suspect this is a Microsoft Windows 10 issue.

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  5. Anonymous
    2020-11-30T00:00:21+00:00

    Yeah, this is what I'm currently doing. but it's very annoying I hope they find a fix soon.

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