AirPod Pros Keep Cutting In and Out

Anonymous
2020-07-14T03:01:40+00:00

I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out.  I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-28T11:26:53+00:00

    I've issue when i connected to 5ghz.  When using 2,4 ghz it works well.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-17T06:53:39+00:00

    I also have the same issue with my Airpods pro and Asus ZenBook. My laptop supports Bluetooth version 5, so it doesn't seem to be an issue. I also noticed a weird behaviour: Airpods disconnect mostly when I have some high load on the system. For example, if I want to refresh 10 tabs is my web browser in the same time (just for the test), sound cuts start directly, it's not a coincidence. Sound cuts also happen randomly in any time, but much less. Disabling "hands-free" device in the sound settings makes the situation a little bit better, but not for 100% (and yes, having no mic is also quite disappointing). Also, disabling all enhancements and spatial sound in the device properties seems to make the situation better. At least this makes my aipods to work for hours until next sound cut. Also, it's weird, but sound cuts mostly happen when I listen the music with Aimp, and when sound cut happens, it's usually enough just to pause the playback for a few seconds and then resume again. 

    Hope this will help somebody.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-11T18:13:38+00:00

    I am still dealing with this issue, no fix yet.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-23T17:58:17+00:00

    R,

    I have done that along with many other steps, like trying to uninstall drivers for them in device manager. Not sure what else I can do.

    Edit:

    I tried my airpods on a second computer and they sound perfectly fine. I tried someone else's airpods (not pros) and they made a pure static noise. So I definitely think this is an issue with my computer's bluetooth (not sure if its physical or software).

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-22T21:15:57+00:00

    Adam,

    That sounds like a different issue.

    Bluetooth 5.0 and 5.1 are pretty much the same. Pros will support Bluetooth 5 and later.

    I've noticed a pair of Bose QC35's that are still not happy (audio broken up badly) when connected here so I'll play around with those.

    Have you deleted the Pros from the PC - and reset them - then tried again?

    Forgot to add - bandwidth is not the issue - 5.0 will give 2-3Mbps which is plenty :- )

    R

    Was this answer helpful?

    0 comments