Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-01-23T18:51:03+00:00

    I guess Microsoft does not moderate this forum at all. This is a third party product for Jehovahs Witnesses, no doubt those participating think they are "giving a witness" but this is not the right place for it. It would be like going on an automative forum to talk about going to a Watchtower convention just because that's the trip and your sound system may be playing WT media. Yes the device is part of how you get there, no the forum is not for that tool. This should be on a forum dedicated for this piece of software. Sad really. It's just a part of the dynamic of the attention economy, but this is not the place for it. If all information online is off topic nobody could find anything.

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  2. Anonymous
    2021-02-02T20:37:32+00:00

    When I try to uninstall the library it tells me there are other versions on my computer and I have to select all.

    There is only one version listed and it says 1/20/2006.

    I had the 2017 version but it only shows the version listed above.

    I downloaded the package manually and it validated the package but still would not update.

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  3. Anonymous
    2021-02-02T20:59:44+00:00

    This is a common problem. Please try the following steps.

    1- First make hidden files and folders visible. Go to control Panel/folder options/View tab/check to show hidden files and folders. 

    https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again. 

    If you have any problems then try uninstalling the programme.  Reboot and check that those two files have been deleted. Then try reinstalling again. If you get the same error message then repeat steps 1-4

    I hope this helps.

    Kind regards
    Chris

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  4. Anonymous
    2021-02-03T02:28:34+00:00

    This is a common problem. Please try the following steps.

    1- First make hidden files and folders visible. Go to control Panel/folder options/View tab/check to show hidden files and folders. 

    https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again. 

    If you have any problems then try uninstalling the programme.  Reboot and check that those two files have been deleted. Then try reinstalling again. If you get the same error message then repeat steps 1-4

    I hope this helps.

    Kind regards
    Chris

    Thanks so much for your help.

    It worked great.

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  5. Anonymous
    2021-02-04T15:48:30+00:00

    Thank you so much my dear brother,

    My iMac crashed recently and although I restored from a back-up my VMWare for Windows wouldn't work.

    In the end after many hours I download Parallels and re-installed watchtower library

    Then I experienced all the same problems listed on this topic.

    But thank you again your suggestions worked and I'm up and running.*****

    May Jehovah bless all you dear brothers and sisters for the help and support you give.

    Warmest Regards Garry

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